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attend
2006 Feb 14
5
Call centre - * hang's up
When agent tries to transfer a phone call (*2 - att transfer) he hangs up. Why? When a phone call isn't from queue then att transfer works fine.
In features conf I have *1 for recording, *2 for att transfer and #1 for blind. In queue blind transfer works. For disconnect I have #0.
I guess that * is somewhere defined as for hang-up the call, but where? I can't find it anywhere. Any help