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receptionist
2004 Apr 07
3
dropped calls from queue
We're having a strange problem with our receptionist. She runs an xpro
softphone and we're using a queue to handle incoming calls. It seems
nearly all of the calls that come in through the queue get dropped. At
first we thought it might have been human error (clicking the wrong
button in xpro or something) or that the person waiting in the queue
just gave up and hungup, however it