We're having a strange problem with our receptionist. She runs an xpro softphone and we're using a queue to handle incoming calls. It seems nearly all of the calls that come in through the queue get dropped. At first we thought it might have been human error (clicking the wrong button in xpro or something) or that the person waiting in the queue just gave up and hungup, however it seems to happen when the following gets logged: Apr 7 14:53:35 WARNING[60424217]: File 10 does not exist in any format Apr 7 14:53:35 WARNING[60424217]: Unable to open 10 (format G729A): No such file or directory Apr 7 14:53:35 WARNING[60424217]: Agent on SIP/hrutter-c6fa hungup on the customer. They're going to be pissed. Anyone have any idea what could be causing this? We do force using g729 and to the best of my knowledge we have more then enough licenses when this happens. We're running cvs as of around March 23rd, I guess I should update that?
I just updated to latest cvs and the problem remains. I did also notice that when the call coming in on the queue is through a Zap line (from an adtran 750 to an x100p) it logs the following just before the warnings below: pr 7 14:21:21 VERBOSE[60194841]: -- SIP/hrutter-432b answered Zap/13-1 Apr 7 14:21:21 DEBUG[60194841]: Set option TONE VERIFY, mode: MUTECONF/MAX(2) on Zap/13-1 Apr 7 14:21:21 VERBOSE[60194841]: -- Stopped music on hold on Zap/13-1 Tony Buser wrote:> We're having a strange problem with our receptionist. She runs an xpro > softphone and we're using a queue to handle incoming calls. It seems > nearly all of the calls that come in through the queue get dropped. At > first we thought it might have been human error (clicking the wrong > button in xpro or something) or that the person waiting in the queue > just gave up and hungup, however it seems to happen when the following > gets logged: > > Apr 7 14:53:35 WARNING[60424217]: File 10 does not exist in any format > Apr 7 14:53:35 WARNING[60424217]: Unable to open 10 (format G729A): No > such file or directory > Apr 7 14:53:35 WARNING[60424217]: Agent on SIP/hrutter-c6fa hungup on > the customer. They're going to be pissed.
Greetings, Does anyone have any experience in getting dialpad.com working with * They use a proprietary softphone but also have facility for cisco ata-186 and Sipura SPA-2000. Before I go off and investigate, I though I would check and see if anyone has any experience with them Thanks, Craig
Hate to reply to my own message again, but I just figured it out. Nothing wrong with asterisk really, just a bad configuration. Somehow the queue line in extensions conf got changed by someone to: exten => 81003,3,Queue(receptionistq|tTH||10) Thats where the 10 was coming from. :) Could this be considered a bug? It shouldn't hang up on someone just because the wav file for an announcement can't be found? All this time we were blaming the poor receptionist. Tony Buser wrote:> Apr 7 14:53:35 WARNING[60424217]: File 10 does not exist in any format > Apr 7 14:53:35 WARNING[60424217]: Unable to open 10 (format G729A): No > such file or directory > Apr 7 14:53:35 WARNING[60424217]: Agent on SIP/hrutter-c6fa hungup on > the customer. They're going to be pissed.