search for: gentilini

...keep a call connected to an alarm panel. I tried using the dial command L and recording a dtmf tone for the beep, but obviously that didn't work. Does anyone have a suggestion for merging the L option and the sendDTMF or the D option? Any other suggestions would be appreciated! Thanks! Paul Gentilini

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60