search for: agentids

Hello everyone. I am using ggplot and I need some help to merge these two plots into one. plot_CR<-function(x,y,agentid,CRagent){   library(ggplot2)     agent<-CRagent[[agentid]] # To make following expression shorter   ggplot((data.frame(x=CRX,y=CRY,sr=agent$sr)))+   geom_point(aes(x,y,colour=cut(sr,c(0,-10,-20,-30,-40,-50,-60,-70,-80))))+   geom_text(aes(x,y,color=cut(sr,

Hi Guys I have just installed a call center onto Suse 10. I have managed to do a DBget (astdb) and extract the DNID numbers to play a DNID specific greeting. We have installed Snom 320 and the customer would like us to Send the DNID(nam) to the phone screens so that the agent will be able to answer in the correct language and with the specific customer company name (ie. Agent says

Hi all, I have agents who are members of more than one queue. When an agent is busy with queue A, he is not considered busy by queue B, and receives call (since his EyeBeam Softphone has 6 channels). Besides that, I use a monitoring tool that connects through the manager interfaces and run "show queues" and "show agents" to know agents statuses. I need Asterisk to consider

Hi All, I am trying to implement ACD using Asterisk 1.2.18 and I've chosen AgentCallbackLogin for login purpose. One AGI is written which will actually get executed when agent dials '1001' (say) from his SIP phone and enters into the queue. Second AGI gets executed when the Dial operation is performed. I see the agi_uniqueid obtained from both AGI instances are different and I

Hello everyone, when I commit a plot using console(command line?) plot works fine. I have created a function that plots based on the input. This function is called plot_shad. When I call this function alone in the command line I get my plot. Then I tried to use another function as depicted_below to do some calculation before calling the function that does the plotting.

Hi, I'm sure some else has been facing this problem. I want to record all the call coming in my queue. I want this format: YYYYMMDD-HHMMSS-AgentID-CallerId - UniqueID. I'm using the monitor feature inside the queue.conf. I can't use the agents.conf monitor features because I'm using dynamic agent (addqueuemember) The problem I'm facing is that I can

...sing agentcallback login, but not the logoff, it prompts for an extension to forward to requireing # to pressed to log off - is there any way round this? I'd prefer to keep the simplicity of simply dialing one number to log on in or out of the queue from any phone, without having to define agentids, passwords, etc which we don't need. I hope incominglimit and outgoing limit aren't going to be removed entirely... -- Julien

Good Day list, Anyone know if there is a way to have the AgentCallBackLogin function play a voice file after the agent picks up the phone? If this is not an available feature, any ideas on the difficulty in making this feature? Example: Extensions.conf exten?=>?700,1,AgentCallbackLogin(${CALLERIDNUM}|?AnnounceCAllQue-TechSu pport?); ....... exten => s,6,Queue(queue1)

Greetings and Merry Christmas, We're trying to implements a queue and agents login mechanism on our Asterisk. After going over the documentation, we're unsure if we got it right. We wish to setup a "hotdesk" mechanism, where an agent comes to a station with a PC & IP phone (that is defined as a sip friend user in sip.conf), dials a certain number (agent login extension),

Is it possible to detect if a specific agent is on a call? I can check ${AGENTBYCALLERID_${AGENTID}} to see if they are logged in(ie if set they are), but I want to be able to detect if they are actually on a call. The ChanIsAvail() doesn't seem to work for Agent channels. I want to do this from within the dialplan. Also it is possible to alter the format that ChanSpy() records in? It

I currently have all agents/members logged in with local channels. When a call is sent to one of the agents, then the agent transfers the call out the line frees up on their phone but still shows in-use until the call that was transferred is hung up. How can I free up the agent/local channel when the call is transferred? This is a huge problem because the agent can no longer receive calls on their

We have 1 queue called helpdesk and are setting up a second one called isp. The helpdesk queue is for internal support calls and isp for our ISP customer calls. Both of these queues will be directed to the same agents (helpdesk phone extensions). We want to have the separate queues for tracking purposes but the queued calls need to be ordered and answered as if there was only one queue. For

Hello all, I've seen that the application AgentCallbackLogin()has been set to deprecated in version 1.4. So I've done some tests based on the tutorial "queues-with-callback-members.txt" coming with version 1.4. What's not clear for me is what is happening to agents.conf, it seems that it's no longer needed, and I have to define my agents using variables in

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter

Hi Louis, It's simple to run a r script from the excel spreadsheet. Just write your code, source("C:\\Quantil Aplicativos\\Genercauca\\BackwardSelectionNC.r"), into a cell of a workingsheet. Then right-click the cell and select "run code" in the pop-up menu. Hope this will help you. Best, Bernard -----????----- ???: r-help-bounces at r-project.org [mailto:r-help-bounces