search for: agentid

Hello everyone. I am using ggplot and I need some help to merge these two plots into one. plot_CR<-function(x,y,agentid,CRagent){   library(ggplot2)     agent<-CRagent[[agentid]] # To make following expression shorter   ggplot((data.frame(x=CRX,y=CRY,sr=agent$sr)))+   geom_point(aes(x,y,colour=cut(sr,c(0,-10,-20,-30,-40,-50,-60,-70,-80))))+   geom_text(aes(x,y,color=cut(sr, c(0,-10,-20,-30,-40,-50,-60,-70,-80)),...

...shifts for 24 hour days. There are extensions on the desks and they have unique agent login ID's. This creats a small problem if i am trying to pause the agents from the multiple queues that are in. 5 of them to be correct. This is what i was thinking: exten => PauseQueueMember(|Agent/${agentid}) ; but i cant seem to manage to get the agentID from anywhere, I see that once an agent has logged in there is a global variable AGENTBYCALLERID_{EXTEN} set. Is there some way of using this to pause or unpause the agent? TIA Terry

Hi all, I have agents who are members of more than one queue. When an agent is busy with queue A, he is not considered busy by queue B, and receives call (since his EyeBeam Softphone has 6 channels). Besides that, I use a monitoring tool that connects through the manager interfaces and run "show queues" and "show agents" to know agents statuses. I need Asterisk to consider

...}|${CALLERIDNUM}) --agi_agentlogin.sh *declare -a array while read -e ARG && [ "$ARG" ] ; do array=(` echo $ARG | sed -e 's/://'`) echo ${array[0]} = ${array[1]} >>$LOG_FILE export ${array[0]}=${array[1]} done echo "SET VARIABLE agentno $agentid" echo "SET VARIABLE sip_id $sipid" * Here $sipid and $agentid is obtained from the DB and that segment is not shown above. agi_qdial.sh *declare -a array while read -e ARG && [ "$ARG" ] ; do array=(` echo $ARG | sed -e 's/://'`) echo ${arra...

...t plots based on the input. This function is called plot_shad. When I call this function alone in the command line I get my plot. Then I tried to use another function as depicted_below to do some calculation before calling the function that does the plotting. plot_shad_map<-function(f,CRagent,agentid){   for (i in c(1:nrow(shad_map))){     for (j in c(1:ncol(shad_map))){      # Do something     }   }   plot_shad_f(shad_map) # This plots fine when used in command line. But inside this #function does not   return(shad_map) } Unfortunately I get no plot . What might be the problem? One more ques...

Hi, I'm sure some else has been facing this problem. I want to record all the call coming in my queue. I want this format: YYYYMMDD-HHMMSS-AgentID-CallerId - UniqueID. I'm using the monitor feature inside the queue.conf. I can't use the agents.conf monitor features because I'm using dynamic agent (addqueuemember) The problem I'm facing is that I can change the filename before the call enters the queue but at...

...sing agentcallback login, but not the logoff, it prompts for an extension to forward to requireing # to pressed to log off - is there any way round this? I'd prefer to keep the simplicity of simply dialing one number to log on in or out of the queue from any phone, without having to define agentids, passwords, etc which we don't need. I hope incominglimit and outgoing limit aren't going to be removed entirely... -- Julien

.......... exten => s,6,Queue(queue1) Agents.conf agent => 2204,1234,Ron Hartmann VoiceFile... AnnounceCAllQue-TechSupport contains Allison saying "This call is from the Technical Support Call Queue Please press # to accept the call" Ron Hartmann dials 700, enters the agentid and password and extension he is working at. A Call comes into the office... the call is transferred to the call que. Ron Hartmann's phone rings..... Ron Hartmann answers the phone, he hears Alison say "This call is from the Technical Support Call Queue Please press # to accept the c...

Greetings and Merry Christmas, We're trying to implements a queue and agents login mechanism on our Asterisk. After going over the documentation, we're unsure if we got it right. We wish to setup a "hotdesk" mechanism, where an agent comes to a station with a PC & IP phone (that is defined as a sip friend user in sip.conf), dials a certain number (agent login extension),

Is it possible to detect if a specific agent is on a call? I can check ${AGENTBYCALLERID_${AGENTID}} to see if they are logged in(ie if set they are), but I want to be able to detect if they are actually on a call. The ChanIsAvail() doesn't seem to work for Agent channels. I want to do this from within the dialplan. Also it is possible to alter the format that ChanSpy() records in? It...

I currently have all agents/members logged in with local channels. When a call is sent to one of the agents, then the agent transfers the call out the line frees up on their phone but still shows in-use until the call that was transferred is hung up. How can I free up the agent/local channel when the call is transferred? This is a huge problem because the agent can no longer receive calls on their

We have 1 queue called helpdesk and are setting up a second one called isp. The helpdesk queue is for internal support calls and isp for our ISP customer calls. Both of these queues will be directed to the same agents (helpdesk phone extensions). We want to have the separate queues for tracking purposes but the queued calls need to be ordered and answered as if there was only one queue. For

Hello all, I've seen that the application AgentCallbackLogin()has been set to deprecated in version 1.4. So I've done some tests based on the tutorial "queues-with-callback-members.txt" coming with version 1.4. What's not clear for me is what is happening to agents.conf, it seems that it's no longer needed, and I have to define my agents using variables in

...in. The default is ; /var/spool/asterisk/monitor ;savecallsin=/var/calls ; ; An optional custom beep sound file to play to always-connected agents. ;custom_beep=beep ; ; -------------------------------------------------- ; ; This section contains the agent definitions, in the form: ; ; agent => agentid,agentpassword,name ; ;agent => 1001,4321,Mark Spencer ;agent => 1002,4321,Will Meadows agent => 1001,4321,Agent One agent => 1002,5432,Agent Two agent => 1003,6543,Agent Three and my ententions.conf exten => 3000,1,Queue(ticketix) exten => 3001,1,AgentCallbackLogin(||${CALLE...

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter

...t plots based on the input. This function is called plot_shad. When I call this function alone in the command line I get my plot. Then I tried to use another function as depicted_below to do some calculation before calling the function that does the plotting. plot_shad_map<-function(f,CRagent,agentid){ for (i in c(1:nrow(shad_map))){ for (j in c(1:ncol(shad_map))){ # Do something } } plot_shad_f(shad_map) # This plots fine when used in command line. But inside this #function does not return(shad_map) } Unfortunately I get no plot . What might be the problem? One more ques...