rails.nerd-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org
2009-Nov-25 11:30 UTC
Heroku.... I''m sceptical
So I''ve tried to post three times to post to the Heroku Google Group. http://blog.heroku.com/archives/2008/2/11/heroku_mailing_list/ However it is moderated and they FILTER questions!!! My questions were filtered and they weren''t even critical, just asking some basics. Sure there has been a lot of buzz recently about 40,000 apps. But I bet a lot of that figure is people toying around with the free account. Anyway....... I think a sign of a GOOD host is one that has an OPEN user forum where people can trouble shoot issues with each other. If you stand by your product, you would not be afraid of this. Having my emails ignored and filtered is a bad sign, imo -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
On Wed, Nov 25, 2009 at 6:30 AM, rails.nerd-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org <rails.nerd-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org>wrote:> So I''ve tried to post three times to post to the Heroku Google > Group. http://blog.heroku.com/archives/2008/2/11/heroku_mailing_list/ > > However it is moderated and they FILTER questions!!! My questions > were filtered and they weren''t even critical, just asking some basics. > > Sure there has been a lot of buzz recently about 40,000 apps. But I > bet a lot of that figure is people toying around with the free > account. > > Anyway....... I think a sign of a GOOD host is one that has an OPEN > user forum where people can trouble shoot issues with each other. > > If you stand by your product, you would not be afraid of this. > > Having my emails ignored and filtered is a bad sign, imo > > --First, I see no proof offered, just a rant against something none of us can verify. Second, Google Groups is horrible about spam. You can set up a Google Groups, NEVER tell it to anyone, and you will have spam showing up within days, if not sooner. Given that this list is new, the Heroku team have probably done what a lot of people have done: Moderate messages on new members. So Third, I would guess that the Heroku people responsible for the Group simply haven''t gotten around to approving your message OR you titled your message to look like spam and it was thrown away. Besides, all that, this is a bit rude. How about you get a hold of Heroku first, asking *them* what''s going on, before you assume they are out to get you and you start throwing FUD everywhere? Jason -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Heroku uses a mailing list, which *they* administrate -- privately. If you have a problem with them you can always contact *their* list administrator. http://groups.google.com/group/heroku/about http://www.gmane.org/info.php?group=gmane.comp.lang.ruby.rails.heroku -Thufir -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
On Nov 25, 3:30 am, "rails.n...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org" <rails.n...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> So I''ve tried to post three times to post to the Heroku Google > Group. http://blog.heroku.com/archives/2008/2/11/heroku_mailing_list/ > > However it is moderated and they FILTER questions!!! My questions > were filtered and they weren''t even critical, just asking some basics. > > Sure there has been a lot of buzz recently about 40,000 apps. But I > bet a lot of that figure is people toying around with the free > account. > > Anyway....... I think a sign of a GOOD host is one that has an OPEN > user forum where people can trouble shoot issues with each other. > > If you stand by your product, you would not be afraid of this. > > Having my emails ignored and filtered is a bad sign, imoHi, I''m with Heroku. I took a quick look, and I''m not sure what''s going on. You show up in the google group as posting - "allowed", so there shouldn''t be any restrictions. The spam filters on both sides are so bad at this point that messages do seem to randomly disappear. We''re not super happy with google groups right now for this. I promise though, we don''t in any way censor or filter any content at all. As Jason points out, we do have moderation on the first post for new members to make sure they aren''t spam bots - before we turned this on the list was totally useless due to s/n =~ 0. If you''ve got any questions, feel free to drop us a line at support@ if you can''t get the google group working. I''ve also found that sometimes posting through the google group web interface works where email doesn''t. Oren -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
rails.nerd-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org
2009-Nov-25 20:53 UTC
Re: Heroku.... I''m sceptical
About *your* account that *you* pay for. As for proof... well I''m just saying I got my messages filtered out. This group is highly active with relatively low spam, imo. On Nov 26, 2:14 am, Thufir <hawat.thu...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> Heroku uses a mailing list, which *they* administrate -- privately. > If you have a problem with them you can always contact *their* list > administrator. > > http://groups.google.com/group/heroku/abouthttp://www.gmane.org/info.php?group=gmane.comp.lang.ruby.rails.heroku > > -Thufir-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Yeah, Heroku isn''t that quick with their mailing list, or the open discussion part of their support site (support.heroku.com), but whenever I''ve filed a support ticket with them there, they''ve been really good about being on it right away. I''m not sure why there''s such a big difference, but if it''s something urgent, try them there. Of course, they may be slow now because of the holiday, and I really wouldn''t blame them for it. On Nov 25, 12:53 pm, "rails.n...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org" <rails.n...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> About *your* account that *you* pay for. > > As for proof... well I''m just saying I got my messages filtered out. > > This group is highly active with relatively low spam, imo. > > On Nov 26, 2:14 am, Thufir <hawat.thu...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote: > > > > > Heroku uses a mailing list, which *they* administrate -- privately. > > If you have a problem with them you can always contact *their* list > > administrator. > > >http://groups.google.com/group/heroku/abouthttp://www.gmane.org/info.... > > > -Thufir-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
You''re paying for an account? From their support page (linked on the top right of heroku.com): "If you''re experiencing a problem with your app, the best way to ensure a timely response is to submit a ticket. Using the ticket system will allow you to communicate directly with our support staff, and receive email updates as soon as there''s activity on your request." -eric On Nov 25, 12:53 pm, "rails.n...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org" <rails.n...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> About *your* account that *you* pay for. > > As for proof... well I''m just saying I got my messages filtered out. > > This group is highly active with relatively low spam, imo. > > On Nov 26, 2:14 am, Thufir <hawat.thu...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote: > > > Heroku uses a mailing list, which *they* administrate -- privately. > > If you have a problem with them you can always contact *their* list > > administrator. > > >http://groups.google.com/group/heroku/abouthttp://www.gmane.org/info.... > > > -Thufir-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Yes that''s well and good and I have started doing that. I''m disappointing they sensor their discussion list. It''s a sign of a good host to have an active community, and to be up front about things. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Well I just got a heroku guy responding personally. Can''t fault personal service :) So I, at least, am happy :) -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.