Puppet users - Jul 2010 - Redmine Ticket Creation and Updates via email - an update

Hi all

We''ve just finished enabling ticket creation and updates via email.

You can now send an email to tickets@puppetlabs.com to create a ticket.

You must have a Redmine account to do this and your From address must
match the address on your Redmine account.   Any attachments added to
the email will be applied to the ticket.

By default, issues are added to the Puppet project but you can override
this by specifying the Project option in the email body:

Project: facter

(Or dashboard, module-site (Forge), puppet-docs)

For tickets again the Puppet project you must specify the Affected
Version field like so:

Affected version: 2.6.0

Redmine tries to use the plain text part of the email to fill the
description of the issue.  If a HTML-only email is received, HTML tags
are removed from its body.

You can also reply to a Redmine ticket notification email and the
relevant ticket will be updated.

This is new functionality for us and I anticipate some teething problems
- if you have issues please email me directly.

IMPORTANT NOTE - the new source/emission email address for tickets is
tickets@puppetlabs.com.  If you have filters or rules that use the old
address (redmine@puppetlabs.com) then you will need to change them!

Thanks

James Turnbull

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