On 9/22/2020 10:01 AM, David Zomaya wrote:> Can you send me the serial number (at least 1st 12 characters, see: https://www.tripplite.com/support/identify-products) and lsusb -v output for the UPS? > > Thank you, > David Zomaya > Tripp Lite >Oh cool, someone from Tripplite. Serial number 3021EYOSM886901200. lsusb -v for just the Tripplite: Bus 003 Device 057: ID 09ae:2012 Tripp Lite Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 1.10 bDeviceClass 0 (Defined at Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 8 idVendor 0x09ae Tripp Lite idProduct 0x2012 bcdDevice 0.09 iManufacturer 1 Tripp Lite iProduct 2 Tripp Lite UPS iSerial 0 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 34 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower 0mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 1 bInterfaceClass 3 Human Interface Device bInterfaceSubClass 0 No Subclass bInterfaceProtocol 0 None iInterface 0 HID Device Descriptor: bLength 9 bDescriptorType 33 bcdHID 1.10 bCountryCode 0 Not supported bNumDescriptors 1 bDescriptorType 34 Report wDescriptorLength 662 Report Descriptors: ** UNAVAILABLE ** Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0008 1x 8 bytes bInterval 40 Device Status: 0x0001 Self Powered
Thanks! I think we ran into something similar in the past with the 2012 protocol a while back. Let me look into it and follow up. Feel free to nudge me if I don't respond in a day or two. (There are others on the list who may know a fix quicker than I, feel free to chime in!) From: Kirk Bocek <t004 at kbocek.com> Sent: Tuesday, September 22, 2020 1:38 PM To: David Zomaya; nut-upsuser at lists.alioth.debian.org Subject: Re: [EXTERNAL] [Nut-upsuser] UPS Losing Connection On 9/22/2020 10:01 AM, David Zomaya wrote:> Can you send me the serial number (at least 1st 12 characters, see: https://www.tripplite.com/support/identify-products) and lsusb -v output for the UPS? > > Thank you, > David Zomaya > Tripp Lite >Oh cool, someone from Tripplite. Serial number 3021EYOSM886901200. ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.
On 9/22/2020 12:13 PM, David Zomaya wrote:> Thanks! > > I think we ran into something similar in the past with the 2012 protocol a while back. Let me look into it and follow up. > Feel free to nudge me if I don't respond in a day or two. > > (There are others on the list who may know a fix quicker than I, feel free to chime in!) >I forgot to mention this host is running nut 2.7.2