Nut upsuser - Dec 2019 - Tripp Lite SMART1500LCD repeatedly disconnecting and reconnecting

Thanks Marco, I may try this if I can't get David's udev rules to work.

On Mon, Dec 9, 2019 at 12:58 AM Marco Walther <marco at sonic.net> wrote:
> On 12/8/19 8:18 PM, David Zomaya wrote:
>
> I haven't tried it on RaspberryPi, but if there's some specific
Tripp Lite
> information I can help with, let me know.
>
> We had that discussion about the SMART1500LCDT  & USB a long time
ago:-(
> I bought mine in 2013 (still going strong on the second set of batteries)
> and in August 2016 we had some discussions about the USB disconnects.
>
>
> I now use an USB hub which can turn it's ports off via software
commands
> and when my Linux box (Odroid X2 - ARM) looses the connection, it basically
> cycles the USB port of the UPS and then it can connect again.
>
>
> root at odroid-www:~/bin# cat check_ups.sh
> #!/bin/bash
>
> while true
> do
>     x=$(curl -s -o - '
> http://192.168.1.5:85/cgi-bin/nut/upsstats.cgi?host=tripplite at
127.0.0.1:3493'
> | sed  's:<[^>]*>::g' | awk 'BEGIN {s = 0; } $1 ==
"Status:" { s = 1; next;
> } s == 1 { print $0; s = 0; }')
>
>     if [ "$x" != "ONLINE" ]
>     then
>         logger -p daemon.warning "Triplite is not offline, trying to
> restart USB"
>         /root/bin/hub-ctrl -b 001 -d 005 -P 1 -p 0
>         sleep 5
>         /root/bin/hub-ctrl -b 001 -d 005 -P 1 -p 1
>         sleep 30
>     else
>         sleep 300
>     fi
> done
>
>
> Not sure, if this is still the same problem. But I have my solution;-)
>
>
> -- Marco
>
>
>
> David Zomaya
>
> Tripp Lite
>
>
> ------------------------------
> *From:* Nut-upsuser
> <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net>
> <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net>
> on behalf of Charles Lepple <clepple at gmail.com> <clepple at
gmail.com>
> *Sent:* Sunday, December 8, 2019 8:36 PM
> *To:* Layne Fowler
> *Cc:* nut-upsuser
> *Subject:* [EXTERNAL] Re: [Nut-upsuser] Tripp Lite SMART1500LCD
> repeatedly disconnecting and reconnecting
>
> This is an *EXTERNAL* email. Please take a moment and think before
> clicking any links or opening any attachments from this email. If
> suspicious, please forward to ishelpdesk at tripplite.com for review.
> ------------------------------
> On Dec 8, 2019, at 5:46 PM, Layne Fowler <layne.fowler at gmail.com>
wrote:
>
>
> My UPS is connected to a Raspberry Pi by USB. After a few hours of
> working, the service fails. Looking at kernel messages I noticed that the
> device is repeatedly disconnecting and reconnecting.
>
> I have tried using a different USB port and using a brand new USB cable. I
> have not had success by changing config parameters like
> pollfreq/pollinterval/etc.
>
> What is causing the UPS to keep disconnecting?
>
>
> Not sure (it's a protocol issue lower than NUT), but does this post
from
> Tripp Lite help the UPS automatically reconnect?
>
> https://alioth-lists.debian.net/pipermail/nut-upsuser/2019-June/011451.html
>
<https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2019-2DJune_011451.html&d=DwMFAg&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=5bTj0FByjuC7ZwvwC7XsgqsH_kXRehDbkaYVEGxZrkQ&s=-Pz1JlSeu5vl0n4bXiBIaPW1nFRDro_yq3QvTTbwC5o&e=>
>
> (you may need to do some RedHat-to-Debian translation for some of the
> pathnames.)
>
>
> OS - Raspbian GNU/Linux 10 (buster)
> Kernel - 4.19.75-v7+
> Nut version - 2.7.4-8
> Installation method - From package
> UPS - Tripp Lite SMART1500LCD
>
>
> Thanks for including all of the version information.
> ------------------------------
> This message is for the addressee's use only. It may contain
confidential
> information. If you receive this message in error, please delete it and
> notify the sender. Tripp Lite disclaims all warranties and liabilities, and
> assumes no responsibility for viruses which may infect an email sent to you
> from Tripp Lite and which damage your electronic systems or information. It
> is your responsibility to maintain virus detection systems to prevent
> damage to your electronic systems and information.
>
> _______________________________________________
> Nut-upsuser mailing listNut-upsuser at
alioth-lists.debian.nethttps://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsuser
>
>
>
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Layne Fowler writes:
> On Mon, Dec 9, 2019 at 12:58 AM Marco Walther  
> <<URL:mailto:marco at sonic.net>marco at sonic.net> wrote:
>   > Lite information I can help with, let me know.
>
>    We had that discussion about the SMART1500LCDT  & USB a long time
ago:-( I
Ditto.
>    bought mine in 2013 (still going strong on the second set of batteries)
>    and in August 2016 we had some discussions about the USB disconnects.
I junked mine. I couldn't get it to talk to nut, reliably. Dumb thing kept  
disconnecting.
>    I now use an USB hub which can turn it's ports off via software
commands
>    and when my Linux box (Odroid X2 - ARM) looses the connection, it
>    basically cycles the USB port of the UPS and then it can connect again.
At the time I also looked at a USB hub that can, somehow, be commanded to  
bounce the ports under software control. I could not find anything, at that  
time.

Life was too short. I ditched that UPS, just salvaged its batteries. Its USB  
ports are defective.

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On 12/9/19 7:20 PM, Sam Varshavchik wrote:
> Layne Fowler writes:
>
>> On Mon, Dec 9, 2019 at 12:58 AM Marco Walther 
>> <<URL:mailto:marco at sonic.net>marco at sonic.net> wrote:
>>   > Lite information I can help with, let me know.
>>
>>    We had that discussion about the SMART1500LCDT  & USB a long
time
>> ago:-( I
>
> Ditto.
>
>>    bought mine in 2013 (still going strong on the second set of 
>> batteries)
>>    and in August 2016 we had some discussions about the USB
disconnects.
>
> I junked mine. I couldn't get it to talk to nut, reliably. Dumb thing 
> kept disconnecting.
>
>>    I now use an USB hub which can turn it's ports off via software 
>> commands
>>    and when my Linux box (Odroid X2 - ARM) looses the connection, it
>>    basically cycles the USB port of the UPS and then it can connect 
>> again.
>
> At the time I also looked at a USB hub that can, somehow, be commanded 
> to bounce the ports under software control. I could not find anything, 
> at that time.
https://www.amazon.com/gp/product/B00007AKAZ was still somewhat more 
common in 2016.


the lines from my log for an automatic  reconnect attempt:

Dec  8 00:29:14 odroid-www usbhid-ups[2587]: libusb_get_interrupt: error 
sending control message: Broken pipe
Dec  8 00:29:16 odroid-www usbhid-ups[2587]: libusb_get_interrupt: error 
submitting URB: No such device
Dec  8 00:29:18 odroid-www upsd[2589]: Data for UPS [tripplite] is stale 
- check driver
Dec  8 00:29:22 odroid-www upsmon[2213]: Poll UPS 
[tripplite at 127.0.0.1:3493] failed - Data stale
Dec  8 00:29:22 odroid-www upsmon[2213]: Communications with UPS 
tripplite at 127.0.0.1:3493 lost
Dec  8 00:29:27 odroid-www upsmon[2213]: Poll UPS 
[tripplite at 127.0.0.1:3493] failed - Data stale
Dec  8 00:29:32 odroid-www upsmon[2213]: Poll UPS 
[tripplite at 127.0.0.1:3493] failed - Data stale
Dec  8 00:33:37 odroid-www upsmon[2213]: message repeated 49 times: [ 
Poll UPS [tripplite at 127.0.0.1:3493] failed - Data stale]
Dec  8 00:33:40 odroid-www logger: Triplite is not offline, trying to 
restart USB
Dec  8 00:33:42 odroid-www upsmon[2213]: Poll UPS 
[tripplite at 127.0.0.1:3493] failed - Data stale
Dec  8 00:33:47 odroid-www upsmon[2213]: Poll UPS 
[tripplite at 127.0.0.1:3493] failed - Data stale
Dec  8 00:33:49 odroid-www upsd[2589]: UPS [tripplite] data is no longer 
stale
Dec  8 00:33:52 odroid-www upsmon[2213]: Communications with UPS 
tripplite at 127.0.0.1:3493 established

-- Marco

>
> Life was too short. I ditched that UPS, just salvaged its batteries. 
> Its USB ports are defective.
>
>
> _______________________________________________
> Nut-upsuser mailing list
> Nut-upsuser at alioth-lists.debian.net
> https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsuser

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