Nut upsuser - May 2016 - Tripplite SMART2200VS with tripplite_usb: UPS doesn't shut down

Hello,

I have a Tripplite SMART2200VS that isn't being shut down when the nut
master asks it to.  My initial test was simply upsmon -c fsd which caused
the system to shut down, but the UPS remained on and providing power to its
loads.  Looking in the logs (daemon and syslog) it was not clear to me that
NUT was telling the UPS to shut down (I was expecting to see "Shutting down
the UPS ..." in the logs based upon /etc/init.d/nut-server).  Since I
installed from packages rather than source, and I could see the init
scripts had support for the poweroff command which calls upsdrvctl
shutdown, I made the assumption that the system is probably properly
configured, but there may be a communication issue with the UPS.  (may or
may not be a logical assumption)

I provided wall power to the NUT master and shut down all the loads
connected to the UPS, then

May 24 18:01:57 pi upsmon[996]: Signal 10: User requested FSD
May 24 18:01:57 pi upsd[992]: Client upsmon at 127.0.0.1 set FSD on UPS
[tripplite]
May 24 18:01:57 pi upsmon[996]: Executing automatic power-fail shutdown
May 24 18:01:57 pi upsmon[996]: Auto logout and shutdown proceeding
May 24 18:02:01 pi CRON[2147]: (root) CMD (if test -x /usr/sbin/apticron;
then /usr/sbin/apticron --cron; else true; fi)
May 24 18:02:02 pi systemd[1]: Starting Delayed Shutdown Service...
May 24 18:02:02 pi systemd[1]: Started Delayed Shutdown Service.
May 24 18:02:02 pi systemd-shutdownd[2157]: Shutting down at Tue 2016-05-24
18:02:02 UTC (poweroff)...
May 24 18:02:02 pi systemd-shutdownd[2157]: Creating /run/nologin, blocking
further logins...
May 24 18:02:02 pi systemd[1]: Started Synchronise Hardware Clock to System
Clock.
May 24 18:02:02 pi systemd[1]: Started Turns off Raspberry Pi display
backlight on shutdown/reboot.
May 24 18:02:02 pi systemd[1]: Stopping Bluetooth.
May 24 18:02:02 pi systemd[1]: Stopped target Bluetooth.
May 24 18:02:02 pi systemd[1]: Stopping system-ifup.slice.
May 24 18:02:02 pi systemd[1]: Removed slice system-ifup.slice.
May 24 18:02:02 pi systemd[1]: Stopping Sound Card.
May 24 18:02:02 pi systemd[1]: Stopped target Sound Card.
May 24 18:02:02 pi systemd[1]: Stopping system-systemd\x2dfsck.slice.
May 24 18:02:02 pi systemd[1]: Removed slice system-systemd\x2dfsck.slice.
May 24 18:02:02 pi systemd[1]: Stopping Bluetooth service...
May 24 18:02:02 pi systemd[1]: Stopping Graphical Interface.
May 24 18:02:02 pi systemd[1]: Stopped target Graphical Interface.
May 24 18:02:02 pi systemd[1]: Stopping Multi-User System.
May 24 18:02:02 pi systemd[1]: Stopped target Multi-User System.
May 24 18:02:02 pi systemd[1]: Stopping Regular background program
processing daemon...
May 24 18:02:02 pi systemd[1]: Stopping OpenBSD Secure Shell server...
May 24 18:02:02 pi systemd[1]: Stopping Network UPS Tools - power devices
information server...
May 24 18:02:02 pi systemd[1]: Service nut-driver.service is not needed
anymore. Stopping.
May 24 18:02:02 pi systemd[1]: Stopping Login Prompts.
May 24 18:02:02 pi systemd[1]: Stopped target Login Prompts.
May 24 18:02:02 pi systemd[1]: Stopping Getty on tty1...
May 24 18:02:02 pi systemd[1]: Stopping Login Service...
May 24 18:02:02 pi systemd[1]: Stopping LSB: exim Mail Transport Agent...
May 24 18:02:02 pi bluetoothd[592]: Terminating
May 24 18:02:02 pi bluetoothd[592]: Stopping SDP server
May 24 18:02:02 pi bluetoothd[592]: Exit
May 24 18:02:02 pi upsd[992]: mainloop: Interrupted system call
May 24 18:02:02 pi upsd[992]: Signal 15: exiting

Environment: Raspberry Pi 3

# cat /etc/os-release
PRETTY_NAME="Raspbian GNU/Linux 8 (jessie)"
NAME="Raspbian GNU/Linux"
VERSION_ID="8"
VERSION="8 (jessie)"
ID=raspbian
ID_LIKE=debian
HOME_URL="http://www.raspbian.org/"
SUPPORT_URL="http://www.raspbian.org/RaspbianForums"
BUG_REPORT_URL="http://www.raspbian.org/RaspbianBugs"

# uname -a
Linux pi 4.4.9-v7+ #884 SMP Fri May 6 17:28:59 BST 2016 armv7l GNU/Linux

# apt list nut* | grep installed
nut/stable,now 2.7.2-4 all [installed]
nut-client/stable,now 2.7.2-4 armhf [installed]
nut-server/stable,now 2.7.2-4 armhf [installed]

# tail -5 /etc/nut/ups.conf
[tripplite]
driver = tripplite_usb
port = auto
desc = "Tripp Lite SMART2200VS"
product = ".*SMART2200.*"   0.000000     debug level is '3'

# /lib/nut/tripplite_usb -DDD -a tripplite
   0.003341     Checking device (09AE/0001) (001/004)
   0.014665     - VendorID: 09ae
   0.014721     - ProductID: 0001
   0.014760     - Manufacturer: TRIPP LITE
   0.014799     - Product: TRIPP LITE SMART2200VS
   0.014837     - Serial Number: unknown
   0.014874     - Bus: 001
   0.014911     Trying to match device
   0.015272     Device matches
   0.016162     Detected a UPS: TRIPP LITE/TRIPP LITE SMART2200VS
   0.016267     send_cmd(msg_len=2, type='
   0.117454     Using SMARTPRO protocol (3003)

# date; /lib/nut/tripplite_usb -a tripplite -k -DDD
Wed 25 May 12:51:12 CDT 2016
   0.000000     debug level is '3'
   0.003343     Checking device (09AE/0001) (001/004)
   0.014646     - VendorID: 09ae
   0.014680     - ProductID: 0001
   0.014698     - Manufacturer: TRIPP LITE
   0.014718     - Product: TRIPP LITE SMART2200VS
   0.014738     - Serial Number: unknown
   0.014755     - Bus: 001
   0.014771     Trying to match device
   0.015133     Device matches
   0.016020     Detected a UPS: TRIPP LITE/TRIPP LITE SMART2200VS
   0.016075     Initiating UPS shutdown
   0.016117     soft_shutdown(offdelay=64): N
   0.016137     send_cmd(msg_len=4, type='N')
   2.117586     send_cmd(msg_len=2, type='G')
   3.219418     libusb_get_interrupt: Connection timed out
   3.219474     libusb_get_interrupt() returned 0 instead of 8 while
sending 3a 47 b8 0d 00 00 00 00 '.G......'
   4.219593     libusb_get_interrupt: Connection timed out
   4.219661     libusb_get_interrupt() returned 0 instead of 8 while
sending 3a 47 b8 0d 00 00 00 00 '.G......'




--
Larry Fahnoe, Fahnoe Technology Consulting, fahnoe at FahnoeTech.com
           Minneapolis, Minnesota       www.FahnoeTech.com
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