Nut upsuser - Oct 2009 - 2.6.31.4: Any other suggestions regarding a UPS/USB (APC1500VA) on (Intel P55KG) stale issue?

Hello,

Problem: When I migrated from a DG965WH -> DP55KG motherboard, there were 
quite a bit of issues, host still does not reboot without special flags, 
e.g. reboot=a, the NIC driver is broken with the in-kernel version (the 
one on e1000.sourceforge) fixes that and finally my UPS USB has driver 
stale problems, with two issues already relating to the HW/drivers 
themselves it would not be unrealistic to speculate that there could be an 
issue with the USB chipset/driver with this P55 motherboard.

Is anyone else out there running an APC1500VA UPS on a P55 motherboard? 
If so, what have been your results?

Motherboard: Intel P55KG
Kernel: 2.6.31.4 x86_64

Details from nut/kernel usb trace:
http://home.comcast.net/~jpiszcz/20091014/nut-problem.txt

The last thread petered out:
http://www.gossamer-threads.com/lists/linux/kernel/1143579

# From ups -D
Got 2 HID objects...
Quick update...
upsdrv_updateinfo...
Got 2 HID objects...
Quick update...
Can't retrieve Report 22: Broken pipe
upsdrv_updateinfo...
Got to reconnect!
upsdrv_updateinfo...
Got to reconnect!
Can't retrieve Report 19: Broken pipe
upsdrv_updateinfo...
Got to reconnect!
Can't retrieve Report 15: Broken pipe
upsdrv_updateinfo...
Got to reconnect!
upsdrv_updateinfo...

# From the system logs:
Broadcast Message from nut at p34.internal.lan
         (somewhere) at 6:01 ...
Communications with UPS apc at localhost lost
Broadcast Message from nut at p34.internal.lan
         (somewhere) at 6:02 ...
Communications with UPS apc at localhost established
Broadcast Message from nut at p34.internal.lan
         (somewhere) at 6:03 ...

# From ups.conf:
[apc]
         driver = usbhid-ups
         port = auto
         desc = "APC 1500VA"

All other USB devices work properly, USB CD/DVD writer, keyboard, mouse, 
etc.  The same UPS (APC 1500VA) worked fine on the last board, same cable, 
etc.  I have tried power cycling the UPS and using a different port on the 
motherboard, to no avail.

Aside from purchasing a different UPS (if I wanted to use nut)- is it 
possible there is a bug in the chipset on these P55 boards in the way the 
driver communicates with it?

Since this problem is 100% reproducible every time, is there anyway to 
look into this issue any further?

Justin.

Hello,

SUMMARY: P55 Chipset/USB has issues with UPS' (broken pipe on 3 diff
UPS')
WORKAROUND: Buy/use PCI USB card if you want to use nut/connect a UPS.
NOTES: All other USB (non-UPS) devices seem to function without any
        problems.

On Thu, 29 Oct 2009, Justin Piszcz wrote:
> Problem: When I migrated from a DG965WH -> DP55KG motherboard, there
were
> quite a bit of issues, host still does not reboot without special flags,
e.g.
> reboot=a, the NIC driver is broken with the in-kernel version (the one on 
> e1000.sourceforge) fixes that and finally my UPS USB has driver stale 
> problems, with two issues already relating to the HW/drivers themselves it 
> would not be unrealistic to speculate that there could be an issue with the
> USB chipset/driver with this P55 motherboard.
--

Tried another APC 1500VA UPS, same problem occurs, different cable/port etc.

Problem appears to be the Intel P55KG / USB Chipset in the way that it 
handles usbhid-raw devices as CD/USB sticks/kbd/mouse/etc do not appear to 
be affected.

So far all other USB devices work fine, with the exception of UPS', I 
have tested two APC 1500VA (one an RS the other an XS), in addition I also 
have a 'BELKIN 1200VA UPS with AVR' from a long time ago, the same
problem occurs.

Results:

- 3 different UPS models (APC 1500VA RS/XS & Belkin 1200VA)
- 2 different manufacturers (APC/Belkin)
- no other USB devices have problems (tried usb sticks,read cd/dvd, etc)

Output from Belkin UPS test:

Full update...
Can't retrieve Report 7: Broken pipe
upsdrv_updateinfo...
Got to reconnect!

Got 1 HID objects...
Full update...
upsdrv_updateinfo...
Got 1 HID objects...
Quick update...
Signal 2: exiting

BTW, other USB devices are OK, dd'd two USB sticks and a Knoppix DVD on a 
USB CD/DVD burner with no USB errors/issues.

# dd if=/dev/sr0 of=/x/knoppix.iso
8685248+0 records in
8685248+0 records out
4446846976 bytes (4.4 GB) copied, 287.585 s, 15.5 MB/s

Given the prior problems with this board (noted at the top, reboot=a, 
e1000e, etc)- is it possible that Intel needs to provide a BIOS update to 
fix this or does the USB UHCI driver need an update due to a possible? quirk
in this chipset / usb chip?

I also tested nut-2.2.2 from Debian Stable and the same problem 
occurred.

A bit frustrated, I popped in a PCI card with 4 external USBs, and now no
more errors:

Got 11 HID objects...
Quick update...
upsdrv_updateinfo...
Got 3 HID objects...
Quick update...
upsdrv_updateinfo...
Got 2 HID objects...
Full update...
upsdrv_updateinfo...
Got 3 HID objects...
Quick update...
upsdrv_updateinfo...
Got 2 HID objects...
Quick update...
upsdrv_updateinfo...
Got 3 HID objects...
Full update...
upsdrv_updateinfo...

07:01.0 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller
(rev 61)
07:01.1 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller
(rev 61)
07:01.2 USB Controller: VIA Technologies, Inc. USB 2.0 (rev 63)

It now works fine, using the PCI USB card.

However, this P55 board has 12-14 USB ports, it would be nice to use them.

Justin.