CentOS - Jun 2015 - CentOS 7 + Dell Latitude E6420 laptop = thermal shutdown

Hi,

Thanks for reading this.

I installed CentOS 7 (tried the latest ISO image and the previous build) on the
laptop and got to the point where I am logging into the desktop environment and
the laptop just shuts down. I check the event log in BIOS and find that a
thermal event has occurred and the system powered off to prevent damage.

I can take the same laptop with Windows 7 installed and run graphically
intensive tests for an hour solid and it doesn't lock up. I installed Ubuntu
15.04 and that seemed solid too.

Is this a known issue with CentOS 7? Should I be using a particular boot option?

It does not seem to matter whether Gnome or KDE is chosen as the desktop
environment.

Any help you can provide is appreciated.

Thanks.

On 06/11/2015 07:03 PM, deoten wrote:
> Is this a known issue with CentOS 7? Should I be using a particular boot
option?
Install lm_sensors and use the "sensors" command to watch the fan
speed.
  That might give you a direction to go with diagnosing the problem.

On 6/12/2015 7:09 PM, jd1008 wrote:
>>
> I want to thank you for posting your installation experience with 
> Centos 7.
> My laptop is Latitude E6500 and I am quite certain it will experience 
> the same issue
> because it is almost the same as your laptop. Difference might be in 
> cpu speed
> and in RAM. My cpu is 2.81GHz dual core, and RAM is 8GB.

the E6x00, E6x10, and E6x20 are completely different generations of the 
Core I processors and chipsets.   The x can be 4 (14") or 5 (15").  so
a
E6520 and E6420 are nearly identical.

the -00 were Core 2 Duo processors, with GM45 chipset.
-10 were i5/i7 1st gen (3 digit) with QM57 chipset
-20 were i3/i5/i7 2nd gen 2xxx with QM67 chipset
-30 were i3/i5/i7 3rd gen 3xxx with QM77 chipset
-40 are i3/i5/i7 4th gen 4xxx with QM87 chipset (these are current 
generation)

each of these has a different set of choices for graphics, wifi, 
bluetooth, etc.

so, no, what does or doesn't work on a E6500 has little to do with what 
will or won't work on a E6420.

that said, these are very mainstream business laptops, I'd expect C7 to 
mostly work with them.

-- 
john r pierce, recycling bits in santa cruz

On 06/11/2015 08:03 PM, deoten wrote:
> Hi,
>
> Thanks for reading this.
>
> I installed CentOS 7 (tried the latest ISO image and the previous build) on
the laptop and got to the point where I am logging into the desktop environment
and the laptop just shuts down. I check the event log in BIOS and find that a
thermal event has occurred and the system powered off to prevent damage.
>
> I can take the same laptop with Windows 7 installed and run graphically
intensive tests for an hour solid and it doesn't lock up. I installed Ubuntu
15.04 and that seemed solid too.
>
> Is this a known issue with CentOS 7? Should I be using a particular boot
option?
>
> It does not seem to matter whether Gnome or KDE is chosen as the desktop
environment.
>
> Any help you can provide is appreciated.
>
> Thanks.
> _______________________________________________
> CentOS mailing list
> CentOS at centos.org
> http://lists.centos.org/mailman/listinfo/centos
>
I want to thank you for posting your installation experience with Centos 7.
My laptop is Latitude E6500 and I am quite certain it will experience 
the same issue
because it is almost the same as your laptop. Difference might be in cpu 
speed
and in RAM. My cpu is 2.81GHz dual core, and RAM is 8GB.

On 6/12/2015 12:32 AM, Gordon Messmer wrote:
> On 06/11/2015 07:03 PM, deoten wrote:
>> Is this a known issue with CentOS 7? Should I be using a particular
boot option?
>
> Install lm_sensors and use the "sensors" command to watch the fan
speed.  That might give you a direction to go with diagnosing the problem.
Thanks for the tip, I'll give that a shot.

On 06/11/2015 09:03 PM, deoten wrote:
> Hi,
> 
> Thanks for reading this.
> 
> I installed CentOS 7 (tried the latest ISO image and the previous build) on
the laptop and got to the point where I am logging into the desktop environment
and the laptop just shuts down. I check the event log in BIOS and find that a
thermal event has occurred and the system powered off to prevent damage.
> 
> I can take the same laptop with Windows 7 installed and run graphically
intensive tests for an hour solid and it doesn't lock up. I installed Ubuntu
15.04 and that seemed solid too.
> 
> Is this a known issue with CentOS 7? Should I be using a particular boot
option?
> 
> It does not seem to matter whether Gnome or KDE is chosen as the desktop
environment.
> 
> Any help you can provide is appreciated.
> 
> Thanks.

I use a dell e6420 as my daily laptop/workstation. It stays docked and
on 24/7 while at home, often running multiple vms or docker containers.
I've not experienced what you have described. The laptop does get a
little warm during certain video conference meetings, I do not have any
thermal shutdown events. I would check for fan function and speed, then
firmware for possible related updates.

If it helps, my specifics are (according to dmidecode):

BIOS Information
        Vendor: Dell Inc.
        Version: A19
        Release Date: 06/24/2013
System Information
        Manufacturer: Dell Inc.
        Product Name: Latitude E6420
        Version: 01
Base Board Information
        Manufacturer: Dell Inc.
        Product Name: 032T9K
        Version: A01



-- 
Jim Perrin
The CentOS Project | http://www.centos.org
twitter: @BitIntegrity | GPG Key: FA09AD77

On 6/15/2015 2:04 PM, Jim Perrin wrote:
> I use a dell e6420 as my daily laptop/workstation. It stays docked and
> on 24/7 while at home, often running multiple vms or docker containers.
> I've not experienced what you have described. The laptop does get a
> little warm during certain video conference meetings, I do not have any
> thermal shutdown events. I would check for fan function and speed, then
> firmware for possible related updates.
> 
> If it helps, my specifics are (according to dmidecode):
> 
> BIOS Information
>         Vendor: Dell Inc.
>         Version: A19
>         Release Date: 06/24/2013
> System Information
>         Manufacturer: Dell Inc.
>         Product Name: Latitude E6420
>         Version: 01
> Base Board Information
>         Manufacturer: Dell Inc.
>         Product Name: 032T9K
>         Version: A01
Thanks for that. I have the laptop running now and am logged into a
virtual console.

dmidecode details for my laptop:

BIOS Information
    Vendor: Dell Inc.
    Version: A21
    Release Date: 11/14/2013

System Information
    Manufacturer: Dell Inc.
    Product Name: Latitude E6420
    Version: 01

Base Board Information
    Manufacturer: Dell Inc.
    Product Name: 032T9K
    Version: A02

I might try downgrading the BIOS version to see if that helps. I don't
know that I've tried doing that with Dell's utility before, but I'll
give it a shot.

I setup a short loop to append the output of /usr/bin/sensors to a log
file and then call 'sync' just after.

This is the last entry just before the system shut down:
> acpitz-virtual-0
> Adapter: Virtual device
> temp1:        +25.0?C  (crit = +107.0?C)
> 
> nouveau-pci-0100
> Adapter: PCI adapter
> temp1:            N/A  (high = +95.0?C, hyst =  +3.0?C)
>                        (crit = +105.0?C, hyst =  +5.0?C)
>                        (emerg = +135.0?C, hyst =  +5.0?C)
> 
> coretemp-isa-0000
> Adapter: ISA adapter
> Physical id 0:  +46.0?C  (high = +86.0?C, crit = +100.0?C)
> Core 0:         +46.0?C  (high = +86.0?C, crit = +100.0?C)
> Core 1:         +42.0?C  (high = +86.0?C, crit = +100.0?C)
and this is the first entry just before I logged in:
> acpitz-virtual-0
> Adapter: Virtual device
> temp1:        +25.0?C  (crit = +107.0?C)
> 
> nouveau-pci-0100
> Adapter: PCI adapter
> temp1:            N/A  (high = +95.0?C, hyst =  +3.0?C)
>                        (crit = +105.0?C, hyst =  +5.0?C)
>                        (emerg = +135.0?C, hyst =  +5.0?C)
> 
> coretemp-isa-0000
> Adapter: ISA adapter
> Physical id 0:  +40.0?C  (high = +86.0?C, crit = +100.0?C)
> Core 0:         +40.0?C  (high = +86.0?C, crit = +100.0?C)
> Core 1:         +39.0?C  (high = +86.0?C, crit = +100.0?C)

Looks like the system is a bit warm, but not overly so? So far I've not
figured out how to check the fan speed. I'll keep looking.