Hello List Members. I was recently approached by Dell stating that I HAVE TO renew my Red Hat Subscriptions. I challenged this statement and was informed that this has always been the case and that all servers I have bought off of Dell over the years need to have current subscription! I've been searching the Red Hat website to find where this is stated but can't seem to locate this info. So, is Dell having me on? Cheers, ak.
On 19.08.2013 04:30, Anthony K wrote:> Hello List Members. > > I was recently approached by Dell stating that I HAVE TO renew my Red > Hat Subscriptions. I challenged this statement and was informed that > this has always been the case and that all servers I have bought off of > Dell over the years need to have current subscription! > > I've been searching the Red Hat website to find where this is stated but > can't seem to locate this info. So, is Dell having me on?Why are you searching on the Red Hat site when this is a Dell issue? It might be that the Dell support contract is tied to the condition that it only applies when you have a valid RHEL subscription. Sounds weird to me but that is the only way Dell could force you to get a new one. Have you asked for evidence to support that claim? (i.e. the exact text in the support contract that that demands this) Regards, Dennis
On 2013-08-19, Anthony K <akcentos at anroet.com> wrote:> > I was recently approached by Dell stating that I HAVE TO renew my Red > Hat Subscriptions....or what? If you have an active support contract with Dell, then they might be able to make you keep current as part of that contract--you should check there and see what it says. But if you're not going to keep that contract then they can't make you do anything. --keith -- kkeller at wombat.san-francisco.ca.us
> I was recently approached by Dell stating that I HAVE TO renew my Red > Hat Subscriptions. I challenged this statement and was informed that > this has always been the case and that all servers I have bought off of > Dell over the years need to have current subscription!If you bought a 1 year RHEL subscription with your Dell server (or any other server) on 1/1/2012 it would expire on 1/1/2013. At this point, you are entitled to keep all software and updates that you have on this server at this time and you are no longer entitled to ongoing software updates or support. A more interesting way to illustrate this is what happens when Red Hat drops support for a particular release. If you had 20 RHEL subscriptions which were 10 RHEL 4 and 10 RHEL 5 on the day that Red Hat stopped supporting RHEL 4, you would be entitled to reuse those 10 subscriptions that were on RHEL 4 machines, whether on new hardware or to rebuild the existing machines because there are no longer updates (yes, I am aware of ELS) available. If you called Red Hat support about your RHEL 4 machine you wouldn't receive support either. So, you could then reuse your subscriptions on newer versions of RHEL while keeping your old systems running but without updates or support. Hope this helps. Barry
On 19.Aug.2013, at 04:30, Anthony K wrote:> I was recently approached by Dell stating that I HAVE TO renew my Red > Hat Subscriptions.How does Dell know what OS your are running? Should they know what OS you are running? Dell provides the hardware only? I am confused about this. I do not have experiences with Dell, though. -- Markus
On 8/18/2013 7:30 PM, Anthony K wrote:> I was recently approached by Dell stating that I HAVE TO renew my Red > Hat Subscriptions. I challenged this statement and was informed that > this has always been the case and that all servers I have bought off of > Dell over the years need to have current subscription!Here's my take on that... If you don't keep your RHEL support contract active, you will no longer be able to use yum to do online installs or updates. And, Dell will be less able to support you in whatever support contract you have with them. Your mileage may vary. -- john r pierce 37N 122W somewhere on the middle of the left coast
On 08/18/2013 09:30 PM, Anthony K wrote:> Hello List Members. > > I was recently approached by Dell stating that I HAVE TO renew my Red > Hat Subscriptions. I challenged this statement and was informed that > this has always been the case and that all servers I have bought off of > Dell over the years need to have current subscription! > > I've been searching the Red Hat website to find where this is stated but > can't seem to locate this info. So, is Dell having me on?The only way Dell can FORCE you to update your license is if your original purchase SAID you would maintain the subscriptions for a period of time. You should be able to check that and see. Are the servers "bought" by you or "leased" by you? If leased, they might be able to dictate the OS as well. If neither of those are the case (you are leasing or you agreed to maintain the OS for a period of time) then you can do whatever you want with the OS and Dell will provide hardware and not software support. -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 198 bytes Desc: OpenPGP digital signature URL: <http://lists.centos.org/pipermail/centos/attachments/20130819/a88c0cbb/attachment-0001.sig>
On 08/18/2013 09:30 PM, Anthony K wrote:> Hello List Members. > > I was recently approached by Dell stating that I HAVE TO renew my Red > Hat Subscriptions.? I challenged this statement and was informed that > this has always been the case and that all servers I have bought off of > Dell over the years need to have current subscription! > > I've been searching the Red Hat website to find where this is stated but > can't seem to locate this info.? So, is Dell having me on?Does seem kinda harsh.? Maybe it's the only way Dell can support you?? Without subscriptions/license, I don't think yum updates will work unless you modify the repos manually. The only time anyone at my company ever contacted Red Hat for support was to figure out how to use the license they bought!? It didn't take long before we dropped that nonsense and started using CentOS. ______________________________________________________________________ If life gives you lemons, keep them-- because hey.. free lemons. "? Sticker" fixer:? http://microflush.org/stuff/stickers/heartFix.htm