CentOS - Aug 2008 - Suggestion on Network Management software with troubleticket system

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Hi all,
I'm looking for a network management software. And as the network grows
it clearly becomes that manual notes is getting too tedious. Also an
integrated troube ticketing systemm would be great.
Any reference is really appreciated.
Thanks.
- --
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Fajar Priyanto wrote:
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>
> Hi all,
> I'm looking for a network management software. And as the network grows
> it clearly becomes that manual notes is getting too tedious. Also an
> integrated troube ticketing systemm would be great.
> Any reference is really appreciated.
For managing my "network" of servers(assuming what you mean since
your posting to a CentOS list and not a network equipment list),
I use CFengine to manage them(www.cfengine.org). Puppet(t?) is also
increasing in popularity as well(don't know the web site and doing
a google search didn't come up with anything obvious).

For a ticketing system I suggest Request Tracker(RT)
(http://www.bestpractical.com/rt).

For monitoring I use a combination of an extremely customized
cacti[collects 10+ million points a day](www.cacti.net) and
Nagios(www.nagios.org).

For documentation I highly recommend confluence
(http://www.atlassian.com/software/confluence/).

nate

Fajar Priyanto wrote:
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> Hi all,
> I'm looking for a network management software. And as the network grows
> it clearly becomes that manual notes is getting too tedious. Also an
> integrated troube ticketing systemm would be great.
> Any reference is really appreciated.
OpenNMS is pretty good for network monitoring (http://www.opennms.org). 
    It isn't tightly integrated with a trouble ticket system but some 
work has been mentioned on the mail list about tying it to RT.

-- 
   Les Mikesell
    lesmikesell at gmail.com

On Tue, Aug 12, 2008 at 07:52:45AM +0700, Fajar Priyanto
wrote:
> Subject: [CentOS] Suggestion on Network Management software with
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> 
> Hi all,
> I'm looking for a network management software. And as the network grows
> it clearly becomes that manual notes is getting too tedious. Also an
> integrated troube ticketing systemm would be great.
> Any reference is really appreciated.
Network management is an area worth some thought.

For tracking events to closure...
Look at Bugzilla, Eventium and the other suggestions posted....

I suspect you need tracking, ownership, states (new, assigned, working, OMGH,
fixed), attached documents, the ability to generate
reports and also solve the do you remember games when systems are down
(documentation).....

Network management is interesting.... If there is a problem with the
network, bug systems and other "tools" may also be off line.    The
classic
way to monitor a network is to live on it and have a phone, Rolodex and pager
handy to contact the other end of the wire.


-- 
	T o m  M i t c h e l l 
	Got a great hat... now what.