Hi all, I am lookng for a truble ticket to install on my Cents os 4.4 server. RPM is always prefferd. Souce is also welcome. Have you done somethink like this before? What are the packages that you recomend for me. -- Thank you Indunil Jayasooriya -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.centos.org/pipermail/centos/attachments/20061114/749b1a1e/attachment-0002.html>
A simple one, on the help desk side, is GLPI. It comes with an ozillion other features concerning hardware and software inventory, etc. http://www.glpi-project.org IIRC On 11/14/06, Indunil Jayasooriya <indunil75 at gmail.com> wrote:> > Hi all, > > I am lookng for a truble ticket to install on my Cents os 4.4 server. > > RPM is always prefferd. Souce is also welcome. > > Have you done somethink like this before? > > What are the packages that you recomend for me. > > > -- > Thank you > Indunil Jayasooriya > > _______________________________________________ > CentOS mailing list > CentOS at centos.org > http://lists.centos.org/mailman/listinfo/centos > > >-- Eduardo Grosclaude Universidad Nacional del Comahue Neuquen, Argentina -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.centos.org/pipermail/centos/attachments/20061114/1a174ed5/attachment-0002.html>
Indunil Jayasooriya wrote:> > Hi all, > I am lookng for a truble ticket to install on my Cents os 4.4 server. > RPM is always prefferd. Souce is also welcome. > Have you done somethink like this before? > What are the packages that you recomend for me.If you want everything (and the kitchen sink!), RT is pretty good. And it has the advantage that there's a repository available from where you can install it with "yum install rt". See <http://wiki.centos.org/Repositories>. Disadvantage of RT: It's not easy to use and really needs some learning. But I guess that that's the same with *all* Trouble Ticket systems. Cheers, Ralph -- Ralph Angenendt......ra at br-online.de | .."Text processing has made it possible Bayerischer Rundfunk...80300 M?nchen | ....to right-justify any idea, even one Programmbereich.Bayern 3, Jugend und | .which cannot be justified on any other Multimedia.........Tl:089.5900.16023 | ..........grounds." -- J. Finnegan, USC -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: not available URL: <http://lists.centos.org/pipermail/centos/attachments/20061114/a64bd665/attachment-0002.sig>
On Tue, 14 Nov 2006, Indunil Jayasooriya wrote:> Hi all, > > I am lookng for a truble ticket to install on my Cents os 4.4 > server.Someone else mentioned RT, which is a good choice if you want to support a fairly complex help-desk system. If your needs are fairly simple, Trac will be far simpler to learn and maintain. You can find Dag's excellent rpm for it in the rpmforge repository or on his site: http://dag.wieers.com/packages/trac/ -- Paul Heinlein <> heinlein at madboa.com <> www.madboa.com
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tue, Nov 14, 2006 at 01:28:29PM +0530, Indunil Jayasooriya wrote:> Hi all, > > I am lookng for a truble ticket to install on my Cents os 4.4 server. > > RPM is always prefferd. Souce is also welcome. > > Have you done somethink like this before? > > What are the packages that you recomend for me.So far, my choice is ExoPHPDesk for Helpdesk, and Bugzilla for software development related cases. []s - -- Rodrigo Barbosa "Quid quid Latine dictum sit, altum viditur" "Be excellent to each other ..." - Bill & Ted (Wyld Stallyns) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.5 (GNU/Linux) iD8DBQFFWdEqpdyWzQ5b5ckRAibVAJ9933sokNofyz+TF7wJaGyycMxexQCgrjNp sluDFyBzAdqEur9E4qbV4ko=oNrs -----END PGP SIGNATURE-----
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tue, Nov 14, 2006 at 10:55:56AM +0100, Ralph Angenendt wrote:> Indunil Jayasooriya wrote: > > > > Hi all, > > I am lookng for a truble ticket to install on my Cents os 4.4 server. > > RPM is always prefferd. Souce is also welcome. > > Have you done somethink like this before? > > What are the packages that you recomend for me. > > If you want everything (and the kitchen sink!), RT is pretty good.(...)> Disadvantage of RT: It's not easy to use and really needs some learning. > But I guess that that's the same with *all* Trouble Ticket systems.RT is also a resource hog. I was pretty impressed how much resource it consumes even when no one is accessing it. Definitively wasteful. []s - -- Rodrigo Barbosa "Quid quid Latine dictum sit, altum viditur" "Be excellent to each other ..." - Bill & Ted (Wyld Stallyns) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.5 (GNU/Linux) iD8DBQFFWdFwpdyWzQ5b5ckRAqnHAKC3yp1cSIWJA8hLZ9ODqvIK9+j9JgCfa05Y c5ln02AECUMdxClZEHSUqSs=kKTp -----END PGP SIGNATURE-----