As a parallel question to my thread about CentOS for commercial use,
here's a question I've been wondering about.
How many of you who have RHEL licenses and paid support licenses have
ever needed actually to request support? And if you did was the
support any bit more timely or accurate than community support for
CentOS or other distros?
--
Collins
When I saw the Iraqi people voting three weeks ago, 8 million of them,
it was the start of a new Arab world.... The Berlin Wall has fallen.
- Lebanese Druze leader Walid Jumblatt
No, i've always found the answer in online forums, searching google or email lists. -- Matt Shields http://masnetworks.biz http://sexydates4u.com http://shieldslinux.com http://shieldsproductions.com On Apr 3, 2005 4:38 PM, Collins Richey <crichey at gmail.com> wrote:> As a parallel question to my thread about CentOS for commercial use, > here's a question I've been wondering about. > > How many of you who have RHEL licenses and paid support licenses have > ever needed actually to request support? And if you did was the > support any bit more timely or accurate than community support for > CentOS or other distros? > > -- > Collins > When I saw the Iraqi people voting three weeks ago, 8 million of them, > it was the start of a new Arab world.... The Berlin Wall has fallen. > - Lebanese Druze leader Walid Jumblatt > _______________________________________________ > CentOS mailing list > CentOS at centos.org > http://lists.centos.org/mailman/listinfo/centos >
Collins Richey wrote:> How many of you who have RHEL licenses and paid support licenses have > ever needed actually to request support? And if you did was the > support any bit more timely or accurate than community support for > CentOS or other distros?Even with several RHEL subscriptions, I or my clients have yet to call Red Hat support. I have made good use of their knowledge base and mailing lists though.
When I first started CentOS-2 I purchased RHEL21ES out of my own pocket because I wanted to make sure that CentOS-2 was as close to the real product as possible. I was most unimpressed with the RH support. In fact I would call it shit house. For a list of bugs see http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm The one time I called telephone support I got transfered to some American call center who could not understand a thing I said (obviously in my harsh Australian accent) and in the end I gave up. Needless to say I don't pay them shit anymore and I just do everything myself. From my observations, there is no such thing as support from RedHat. John. Collins Richey wrote:> As a parallel question to my thread about CentOS for commercial use, > here's a question I've been wondering about. > > How many of you who have RHEL licenses and paid support licenses have > ever needed actually to request support? And if you did was the > support any bit more timely or accurate than community support for > CentOS or other distros? >-- John Newbigin Computer Systems Officer Faculty of Information and Communication Technologies Swinburne University of Technology Melbourne, Australia http://www.ict.swin.edu.au/staff/jnewbigin