asterisk users - Jul 2014 - incoming calls fall into echo test mode

Hello all,

Weird trouble here:
we have 60-some happy subscribers on a FreePBX box,
each with its own phone number, with no problem at all,
except for one (and only one) subscriber who has this
problem: his outgoing calls are ok, but when someone
dials his phone number (be it from our network or from
any other place in the world), the caller ears the
standard message signalling he has entered the echo
test mode and must dial # to exit that mode.

Most callers don't understand what's going on, then
give up and hang up without dialling #.  Very few
dial # one or more times, then those few get our
customer's phone ringing and are then able to reach
our customer.

I went through all the docs, wikis and discussions
I found on the web, without finding any data on how
to solve that problem.

I tried many things on our FreePBX box and found out
the problem seems somehow linked with the customer's
extension (or phone number), not his inbound route
(changing the latter has no effect on the problem).

Creating a new extension with another phone number
would solve the problem (I tried it and it works),
but this customer wants to keep his current phone
number and when I tried deleting his extension then
creating a new one with his current phone number,
the new extension presented the same problem as the
previous one...

Anyone knows what could cause such a problem and/or
how to solve it ?

Thanks,
        Norman.
        admin at csur.ca

You might get a better response on the FreePBX forum.  (FreePBX adds pre-built
dialplan elements onto standard asterisk.  This forum is more for Asterisk)

But some suggestions:

SSH to your PBX
enter the Asterisk CLI
set verbose to 10
Call into the problematic number
...and watch where the call is being misrouted in the dialplan


________________________________________
From: asterisk-users-bounces at lists.digium.com <asterisk-users-bounces at
lists.digium.com> on behalf of Norman Molhant <admin at csur.ca>
Sent: Saturday, July 19, 2014 10:43 AM
To: Asterisk Users List
Subject: [asterisk-users] incoming calls fall into echo test mode

Hello all,

Weird trouble here:
we have 60-some happy subscribers on a FreePBX box,
each with its own phone number, with no problem at all,
except for one (and only one) subscriber who has this
problem: his outgoing calls are ok, but when someone
dials his phone number (be it from our network or from
any other place in the world), the caller ears the
standard message signalling he has entered the echo
test mode and must dial # to exit that mode.

Most callers don't understand what's going on, then
give up and hang up without dialling #.  Very few
dial # one or more times, then those few get our
customer's phone ringing and are then able to reach
our customer.

I went through all the docs, wikis and discussions
I found on the web, without finding any data on how
to solve that problem.

I tried many things on our FreePBX box and found out
the problem seems somehow linked with the customer's
extension (or phone number), not his inbound route
(changing the latter has no effect on the problem).

Creating a new extension with another phone number
would solve the problem (I tried it and it works),
but this customer wants to keep his current phone
number and when I tried deleting his extension then
creating a new one with his current phone number,
the new extension presented the same problem as the
previous one...

Anyone knows what could cause such a problem and/or
how to solve it ?

Thanks,
        Norman.
        admin at csur.ca






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Perhaps assigned as a test number somewhere along the line?
Are these ISDN, SIP, IAX calls?
There are MANY smart people on this list. 
Maybe sharing the relevant configs and traces is a good place to start???

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Norman Molhant
Sent: Saturday, July 19, 2014 10:43 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] incoming calls fall into echo test mode

Hello all,

Weird trouble here:
we have 60-some happy subscribers on a FreePBX box, each with its own phone
number, with no problem at all, except for one (and only one) subscriber who
has this
problem: his outgoing calls are ok, but when someone dials his phone number
(be it from our network or from any other place in the world), the caller
ears the standard message signalling he has entered the echo test mode and
must dial # to exit that mode.

Most callers don't understand what's going on, then give up and hang up
without dialling #.  Very few dial # one or more times, then those few get
our customer's phone ringing and are then able to reach our customer.

I went through all the docs, wikis and discussions I found on the web,
without finding any data on how to solve that problem.

I tried many things on our FreePBX box and found out the problem seems
somehow linked with the customer's extension (or phone number), not his
inbound route (changing the latter has no effect on the problem).

Creating a new extension with another phone number would solve the problem
(I tried it and it works), but this customer wants to keep his current phone
number and when I tried deleting his extension then creating a new one with
his current phone number, the new extension presented the same problem as
the previous one...

Anyone knows what could cause such a problem and/or how to solve it ?

Thanks,
        Norman.
        admin at csur.ca






--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to
Asterisk? Join us for a live introductory webinar every Thurs:
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To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

On Saturday 19 Jul 2014, Norman Molhant wrote:
> I tried many things on our FreePBX box and found out
> the problem seems somehow linked with the customer's
> extension (or phone number), not his inbound route
> (changing the latter has no effect on the problem).
> 
> Creating a new extension with another phone number
> would solve the problem (I tried it and it works),
> but this customer wants to keep his current phone
> number and when I tried deleting his extension then
> creating a new one with his current phone number,
> the new extension presented the same problem as the
> previous one...
> 
> Anyone knows what could cause such a problem and/or
> how to solve it ?
You really have supplied incomplete information here, by neglecting to mention 
the actual extension number which is causing the problems.  That would have 
had somebody onto it like a shot.  What follows is an educated guess based on 
the most likely scenario according to the available information:

Somewhere in your dialplan, probably in a section that has already been 
"helpfully" configured for you by FreePBX, the extension number you
assigned to
your customer has been appropriated for an echotest.

I suggest to grep for  (firstly)  the extension number in question, and  (if 
that does not work, perhaps because the echotest is a wildcard match aot a 
literal one)  then search instead for 'exten[ ]*=>'  (afraid that one
will
give you many more hits .....  you'll have to look through them yourself)  
under /etc/asterisk.  Use the -R option to search subfolders as well.


-- 
AJS

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