asterisk users - Apr 2013 - looking for a way to do appointment reminders

Hello,

My health care organization is looking for a way to do appointment 
reminders.  We currently have staff members who spend part of each day 
manually calling patients to remind them of their upcoming appointments, 
and we would like to automate this process.

Our electronic health record software would provide such information as 
the patient's name, phone number, and day and time of the appointment, 
and Asterisk could take this information and place an automated call to 
the patient.  We would like the reminder call to use text-to-speech to 
personalize the call, such as "We have an appointment reminder for 
[first name].  The appointment is on [date] at [time].

I am wondering if anyone has experience with using Asterisk for this 
type of application, and would be willing to share any details of how 
you implemented it?  I am interested in any ideas, from very simple to 
feature-rich.  We would be doing a new installation of Asterisk for this 
purpose, so we could use any version of Asterisk you would recommend.

Thank you!
Brandon

Hi Brandon,

as you are asking for professional help for a commercial project, I 
would recommend you to place a bounty.
You can contact me directly if you want my professional help... I have 
developed exactly what you?re looking
for and this solution is running in a high-call-volume installation 
without any issues.
regards,
yves

Am 26.04.2013 03:55, schrieb Brandon Coale:
> Hello,
>
> My health care organization is looking for a way to do appointment 
> reminders.  We currently have staff members who spend part of each day 
> manually calling patients to remind them of their upcoming 
> appointments, and we would like to automate this process.
>
> Our electronic health record software would provide such information 
> as the patient's name, phone number, and day and time of the 
> appointment, and Asterisk could take this information and place an 
> automated call to the patient.  We would like the reminder call to use 
> text-to-speech to personalize the call, such as "We have an 
> appointment reminder for [first name].  The appointment is on [date] 
> at [time].
>
> I am wondering if anyone has experience with using Asterisk for this 
> type of application, and would be willing to share any details of how 
> you implemented it?  I am interested in any ideas, from very simple to 
> feature-rich.  We would be doing a new installation of Asterisk for 
> this purpose, so we could use any version of Asterisk you would 
> recommend.
>
> Thank you!
> Brandon
>
>
> -- 
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>

Hi Brandon!

I have a "wakeup call" system based on "call files" that are
generated
by an external C program. The call files can be triggered by dialing a 
phone number (e.g. for waking up the hotel guest in room 333 at 6:15 am: 
*77*3330615) or from outside via a web interface, or whatever.

It looks like your task has the same basic requirements. Setting up a 
call file based system is not very difficult, but details like 
pronunciation of the guest's or patient's name may involve some 
additional work.

jg