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Mitch Claborn

2012-Sep-26 21:09 UTC

[asterisk-users] QUEUEHOLDTIME always zero

Asterisk 1.8.10.1~dfsg-1ubuntu1

Trying to build a simple announcement of the queue status. QUEUEHOLDTIME 
is always zero.  What am I doing wrong?

queues.conf
[general]
autofill=yes
shared_lastcall=yes

[StandardQueue](!)
musicclass=default
strategy=rrmemory
joinempty=no
leavewhenempty=yes
ringinuse=no
announce-frequency = 30
min-announce-frequency = 15
announce-holdtime = yes|no|once
announce-position = limit
announce-position-limit = 5
announce-round-seconds = 10
setinterfacevar = yes
setqueueentryvar = yes
setqueuevar = yes

[sales](StandardQueue) ; create the sales queue using the parameters in 
the StandardQueue template

extensions.conf
exten => 812,1,NoOp(queue status)
   same =>n,Set(LOGGEDIN=${QUEUE_MEMBER(sales,logged)})
   same =>n,Set(READY=${QUEUE_MEMBER(sales,ready)})
   same =>n,Set(WAITING=${QUEUE_WAITING_COUNT(sales)})
   same =>n,Set(STUFF=${QUEUE_VARIABLES(sales)})
   same =>n,Verbose(waiting: ${WAITING} calls in queue: ${QUEUECALLS} 
avg hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN} ready: ${READY})

Regardless of how long a caller has been waiting in the queue, the 
output is:

     -- Executing [812 at LocalSets:1]
NoOp("SIP/08000F3BE07C-00000048",
"queue status") in new stack
     -- Executing [812 at LocalSets:2]
Set("SIP/08000F3BE07C-00000048",
"LOGGEDIN=1") in new stack
     -- Executing [812 at LocalSets:3]
Set("SIP/08000F3BE07C-00000048",
"READY=1") in new stack
     -- Executing [812 at LocalSets:4]
Set("SIP/08000F3BE07C-00000048",
"WAITING=1") in new stack
     -- Executing [812 at LocalSets:5]
Set("SIP/08000F3BE07C-00000048",
"STUFF=0") in new stack
     -- Executing [812 at LocalSets:6]
Verbose("SIP/08000F3BE07C-00000048",
"waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1") in
new
stack
waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1

Lenz Emilitri

2012-Sep-27 08:16 UTC

head link

[asterisk-users] QUEUEHOLDTIME always zero

What do you get if you run a "queue show sales"?
l.



2012/9/26 Mitch Claborn <mitch_ml at claborn.net>
> Asterisk 1.8.10.1~dfsg-1ubuntu1
>
> Trying to build a simple announcement of the queue status. QUEUEHOLDTIME
> is always zero.  What am I doing wrong?
>
> queues.conf
> [general]
> autofill=yes
> shared_lastcall=yes
>
> [StandardQueue](!)
> musicclass=default
> strategy=rrmemory
> joinempty=no
> leavewhenempty=yes
> ringinuse=no
> announce-frequency = 30
> min-announce-frequency = 15
> announce-holdtime = yes|no|once
> announce-position = limit
> announce-position-limit = 5
> announce-round-seconds = 10
> setinterfacevar = yes
> setqueueentryvar = yes
> setqueuevar = yes
>
> [sales](StandardQueue) ; create the sales queue using the parameters in
> the StandardQueue template
>
> extensions.conf
> exten => 812,1,NoOp(queue status)
>   same =>n,Set(LOGGEDIN=${QUEUE_MEMBER(sales,logged)})
>   same =>n,Set(READY=${QUEUE_MEMBER(sales,ready)})
>   same =>n,Set(WAITING=${QUEUE_WAITING_COUNT(sales)})
>   same =>n,Set(STUFF=${QUEUE_VARIABLES(sales)})
>   same =>n,Verbose(waiting: ${WAITING} calls in queue: ${QUEUECALLS} avg
> hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN} ready: ${READY})
>
> Regardless of how long a caller has been waiting in the queue, the output
> is:
>
>     -- Executing [812 at LocalSets:1]
NoOp("SIP/08000F3BE07C-00000048",
> "queue status") in new stack
>     -- Executing [812 at LocalSets:2]
Set("SIP/08000F3BE07C-00000048",
> "LOGGEDIN=1") in new stack
>     -- Executing [812 at LocalSets:3]
Set("SIP/08000F3BE07C-00000048",
> "READY=1") in new stack
>     -- Executing [812 at LocalSets:4]
Set("SIP/08000F3BE07C-00000048",
> "WAITING=1") in new stack
>     -- Executing [812 at LocalSets:5]
Set("SIP/08000F3BE07C-00000048",
> "STUFF=0") in new stack
>     -- Executing [812 at LocalSets:6]
Verbose("SIP/08000F3BE07C-00000048",
> "waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1")
in new
> stack
> waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1
>
>
>
>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>


-- 
Loway - home of QueueMetrics - http://queuemetrics.com
Test-drive WombatDialer beta @ http://wombatdialer.com
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Satish Barot

2012-Sep-27 11:08 UTC

head link

[asterisk-users] QUEUEHOLDTIME always zero

On Thu, Sep 27, 2012 at 2:39 AM, Mitch Claborn <mitch_ml at claborn.net>
wrote:
> Asterisk 1.8.10.1~dfsg-1ubuntu1
>
> Trying to build a simple announcement of the queue status. QUEUEHOLDTIME
> is always zero.  What am I doing wrong?
>
> queues.conf
> [general]
> autofill=yes
> shared_lastcall=yes
>
> [StandardQueue](!)
> musicclass=default
> strategy=rrmemory
> joinempty=no
> leavewhenempty=yes
> ringinuse=no
> announce-frequency = 30
> min-announce-frequency = 15
> announce-holdtime = yes|no|once
> announce-position = limit
> announce-position-limit = 5
> announce-round-seconds = 10
> setinterfacevar = yes
> setqueueentryvar = yes
> setqueuevar = yes
>
> [sales](StandardQueue) ; create the sales queue using the parameters in
> the StandardQueue template
>
> extensions.conf
> exten => 812,1,NoOp(queue status)
>   same =>n,Set(LOGGEDIN=${QUEUE_**MEMBER(sales,logged)})
>   same =>n,Set(READY=${QUEUE_MEMBER(**sales,ready)})
>   same =>n,Set(WAITING=${QUEUE_**WAITING_COUNT(sales)})
>   same =>n,Set(STUFF=${QUEUE_**VARIABLES(sales)})
>   same =>n,Verbose(waiting: ${WAITING} calls in queue: ${QUEUECALLS} avg
> hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN} ready: ${READY})
>
> Regardless of how long a caller has been waiting in the queue, the output
> is:
>
>     -- Executing [812 at LocalSets:1]
NoOp("SIP/08000F3BE07C-**00000048",
> "queue status") in new stack
>     -- Executing [812 at LocalSets:2]
Set("SIP/08000F3BE07C-**00000048",
> "LOGGEDIN=1") in new stack
>     -- Executing [812 at LocalSets:3]
Set("SIP/08000F3BE07C-**00000048",
> "READY=1") in new stack
>     -- Executing [812 at LocalSets:4]
Set("SIP/08000F3BE07C-**00000048",
> "WAITING=1") in new stack
>     -- Executing [812 at LocalSets:5]
Set("SIP/08000F3BE07C-**00000048",
> "STUFF=0") in new stack
>     -- Executing [812 at LocalSets:6]
Verbose("SIP/08000F3BE07C-**00000048",
> "waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1")
in new
> stack
> waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1
>
>QUEUEHOLDTIME  and some other Queue variables will be set just prior to the
caller being bridged with a queue member and prior to the caller leaving
the queue. So have some calls answered in sales Queue and then check the
value for variable.

--Satish Barot
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Mitch Claborn

2012-Sep-27 14:20 UTC

head link

[asterisk-users] QUEUEHOLDTIME always zero

I am also writing an AMI application that will allow management to see 
the queue status from an external program and saw the same issues with 
the AMI data.  Using AMI I am able to get what I need from the 
individual records for each queued call.

Mitch

On 09/26/2012 04:09 PM, Mitch Claborn wrote:> Asterisk 1.8.10.1~dfsg-1ubuntu1
>
> Trying to build a simple announcement of the queue status. QUEUEHOLDTIME
> is always zero.  What am I doing wrong?
>
> queues.conf
> [general]
> autofill=yes
> shared_lastcall=yes
>
> [StandardQueue](!)
> musicclass=default
> strategy=rrmemory
> joinempty=no
> leavewhenempty=yes
> ringinuse=no
> announce-frequency = 30
> min-announce-frequency = 15
> announce-holdtime = yes|no|once
> announce-position = limit
> announce-position-limit = 5
> announce-round-seconds = 10
> setinterfacevar = yes
> setqueueentryvar = yes
> setqueuevar = yes
>
> [sales](StandardQueue) ; create the sales queue using the parameters in
> the StandardQueue template
>
> extensions.conf
> exten => 812,1,NoOp(queue status)
>    same =>n,Set(LOGGEDIN=${QUEUE_MEMBER(sales,logged)})
>    same =>n,Set(READY=${QUEUE_MEMBER(sales,ready)})
>    same =>n,Set(WAITING=${QUEUE_WAITING_COUNT(sales)})
>    same =>n,Set(STUFF=${QUEUE_VARIABLES(sales)})
>    same =>n,Verbose(waiting: ${WAITING} calls in queue: ${QUEUECALLS}
> avg hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN} ready: ${READY})
>
> Regardless of how long a caller has been waiting in the queue, the
> output is:
>
>      -- Executing [812 at LocalSets:1]
NoOp("SIP/08000F3BE07C-00000048",
> "queue status") in new stack
>      -- Executing [812 at LocalSets:2]
Set("SIP/08000F3BE07C-00000048",
> "LOGGEDIN=1") in new stack
>      -- Executing [812 at LocalSets:3]
Set("SIP/08000F3BE07C-00000048",
> "READY=1") in new stack
>      -- Executing [812 at LocalSets:4]
Set("SIP/08000F3BE07C-00000048",
> "WAITING=1") in new stack
>      -- Executing [812 at LocalSets:5]
Set("SIP/08000F3BE07C-00000048",
> "STUFF=0") in new stack
>      -- Executing [812 at LocalSets:6]
Verbose("SIP/08000F3BE07C-00000048",
> "waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1")
in new
> stack
> waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1
>
>
>
>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>

isrlgb at gmail.com

2012-Sep-27 15:59 UTC

head link

[asterisk-users] QUEUEHOLDTIME always zero

Did you try restarting asterisk not only a reload
Also I found  a few broken stuff in queues like the rules (yes its on the
tracker) maybe this is also



-----Original Message-----
From: Mitch Claborn <mitch_ml at claborn.net>
Sender: asterisk-users-bounces at lists.digium.com
Date: Thu, 27 Sep 2012 09:20:08 
To: <asterisk-users at lists.digium.com>
Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion
	<asterisk-users at lists.digium.com>
Subject: Re: [asterisk-users] QUEUEHOLDTIME always zero

I am also writing an AMI application that will allow management to see 
the queue status from an external program and saw the same issues with 
the AMI data.  Using AMI I am able to get what I need from the 
individual records for each queued call.

Mitch

On 09/26/2012 04:09 PM, Mitch Claborn wrote:> Asterisk 1.8.10.1~dfsg-1ubuntu1
>
> Trying to build a simple announcement of the queue status. QUEUEHOLDTIME
> is always zero.  What am I doing wrong?
>
> queues.conf
> [general]
> autofill=yes
> shared_lastcall=yes
>
> [StandardQueue](!)
> musicclass=default
> strategy=rrmemory
> joinempty=no
> leavewhenempty=yes
> ringinuse=no
> announce-frequency = 30
> min-announce-frequency = 15
> announce-holdtime = yes|no|once
> announce-position = limit
> announce-position-limit = 5
> announce-round-seconds = 10
> setinterfacevar = yes
> setqueueentryvar = yes
> setqueuevar = yes
>
> [sales](StandardQueue) ; create the sales queue using the parameters in
> the StandardQueue template
>
> extensions.conf
> exten => 812,1,NoOp(queue status)
>    same =>n,Set(LOGGEDIN=${QUEUE_MEMBER(sales,logged)})
>    same =>n,Set(READY=${QUEUE_MEMBER(sales,ready)})
>    same =>n,Set(WAITING=${QUEUE_WAITING_COUNT(sales)})
>    same =>n,Set(STUFF=${QUEUE_VARIABLES(sales)})
>    same =>n,Verbose(waiting: ${WAITING} calls in queue: ${QUEUECALLS}
> avg hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN} ready: ${READY})
>
> Regardless of how long a caller has been waiting in the queue, the
> output is:
>
>      -- Executing [812 at LocalSets:1]
NoOp("SIP/08000F3BE07C-00000048",
> "queue status") in new stack
>      -- Executing [812 at LocalSets:2]
Set("SIP/08000F3BE07C-00000048",
> "LOGGEDIN=1") in new stack
>      -- Executing [812 at LocalSets:3]
Set("SIP/08000F3BE07C-00000048",
> "READY=1") in new stack
>      -- Executing [812 at LocalSets:4]
Set("SIP/08000F3BE07C-00000048",
> "WAITING=1") in new stack
>      -- Executing [812 at LocalSets:5]
Set("SIP/08000F3BE07C-00000048",
> "STUFF=0") in new stack
>      -- Executing [812 at LocalSets:6]
Verbose("SIP/08000F3BE07C-00000048",
> "waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1")
in new
> stack
> waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1
>
>
>
>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Mitch Claborn

2012-Sep-27 18:01 UTC

head link

[asterisk-users] QUEUEHOLDTIME always zero

I did try restarting asterisk - no difference.

mitch

On 09/27/2012 10:59 AM, isrlgb at gmail.com wrote:> Did you try restarting asterisk not only a reload
> Also I found  a few broken stuff in queues like the rules (yes its on the
tracker) maybe this is also
>
>
>
> -----Original Message-----
> From: Mitch Claborn <mitch_ml at claborn.net>
> Sender: asterisk-users-bounces at lists.digium.com
> Date: Thu, 27 Sep 2012 09:20:08
> To: <asterisk-users at lists.digium.com>
> Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion
> 	<asterisk-users at lists.digium.com>
> Subject: Re: [asterisk-users] QUEUEHOLDTIME always zero
>
> I am also writing an AMI application that will allow management to see
> the queue status from an external program and saw the same issues with
> the AMI data.  Using AMI I am able to get what I need from the
> individual records for each queued call.
>
> Mitch
>
> On 09/26/2012 04:09 PM, Mitch Claborn wrote:
>> Asterisk 1.8.10.1~dfsg-1ubuntu1
>>
>> Trying to build a simple announcement of the queue status.
QUEUEHOLDTIME
>> is always zero.  What am I doing wrong?
>>
>> queues.conf
>> [general]
>> autofill=yes
>> shared_lastcall=yes
>>
>> [StandardQueue](!)
>> musicclass=default
>> strategy=rrmemory
>> joinempty=no
>> leavewhenempty=yes
>> ringinuse=no
>> announce-frequency = 30
>> min-announce-frequency = 15
>> announce-holdtime = yes|no|once
>> announce-position = limit
>> announce-position-limit = 5
>> announce-round-seconds = 10
>> setinterfacevar = yes
>> setqueueentryvar = yes
>> setqueuevar = yes
>>
>> [sales](StandardQueue) ; create the sales queue using the parameters in
>> the StandardQueue template
>>
>> extensions.conf
>> exten => 812,1,NoOp(queue status)
>>     same =>n,Set(LOGGEDIN=${QUEUE_MEMBER(sales,logged)})
>>     same =>n,Set(READY=${QUEUE_MEMBER(sales,ready)})
>>     same =>n,Set(WAITING=${QUEUE_WAITING_COUNT(sales)})
>>     same =>n,Set(STUFF=${QUEUE_VARIABLES(sales)})
>>     same =>n,Verbose(waiting: ${WAITING} calls in queue:
${QUEUECALLS}
>> avg hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN} ready: ${READY})
>>
>> Regardless of how long a caller has been waiting in the queue, the
>> output is:
>>
>>       -- Executing [812 at LocalSets:1]
NoOp("SIP/08000F3BE07C-00000048",
>> "queue status") in new stack
>>       -- Executing [812 at LocalSets:2]
Set("SIP/08000F3BE07C-00000048",
>> "LOGGEDIN=1") in new stack
>>       -- Executing [812 at LocalSets:3]
Set("SIP/08000F3BE07C-00000048",
>> "READY=1") in new stack
>>       -- Executing [812 at LocalSets:4]
Set("SIP/08000F3BE07C-00000048",
>> "WAITING=1") in new stack
>>       -- Executing [812 at LocalSets:5]
Set("SIP/08000F3BE07C-00000048",
>> "STUFF=0") in new stack
>>       -- Executing [812 at LocalSets:6]
Verbose("SIP/08000F3BE07C-00000048",
>> "waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready:
1") in new
>> stack
>> waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1
>>
>>
>>
>>
>>
>>
>> --
>> _____________________________________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>                 http://www.asterisk.org/hello
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>     http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                 http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>     http://lists.digium.com/mailman/listinfo/asterisk-users
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                 http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>     http://lists.digium.com/mailman/listinfo/asterisk-users
>

asterisk users - Sep 2012 - QUEUEHOLDTIME always zero

[asterisk-users] QUEUEHOLDTIME always zero

[asterisk-users] QUEUEHOLDTIME always zero

[asterisk-users] QUEUEHOLDTIME always zero

[asterisk-users] QUEUEHOLDTIME always zero

[asterisk-users] QUEUEHOLDTIME always zero

[asterisk-users] QUEUEHOLDTIME always zero