asterisk users - Mar 2011 - DTMF input while waiting in queue...

Hey all!

 

I'm trying to figure out how to have a queue accept an inbound caller's
key
press to action on. At first I'm just trying to implement a "Press 1 to
leave a voice mail" announced and at any time in the queue, the user can
press 1 and go to the queue's voicemail. Later I'd like to have it
accept
"Press 1 if this is an x issue, press 2 if this a y problem" and
I'll have
UserEvent's generated for the press. This is the dial plan I have now.

 

exten => 1820,1,Macro(user-callerid,)

exten => 1820,n,Answer

exten => 1820,n,ExecIf($["${QUEUEWAIT}" =
""]?Set(__QUEUEWAIT=${EPOCH}))

exten => 1820,n,Set(__BLKVM_OVERRIDE=BLKVM/${EXTEN}/${CHANNEL})

exten => 1820,n,Set(__BLKVM_BASE=${EXTEN})

exten => 1820,n,Set(DB(${BLKVM_OVERRIDE})=TRUE)

exten => 1820,n,UserEvent(QueueAlert,CallerID: ${CALLERID(number)},Queue:
${EXTEN},UniqueID: ${UNIQUEID},Channel: ${CHANNEL})

exten => 1820,n,ExecIf($["${REGEX("(M[(]auto-blkvm[)])"
${DIAL_OPTIONS})}"
!= "1"]?Set(_DIAL_OPTIONS=${DIAL_OPTIONS}M(auto-blkvm)U(ackcall^s^1)))

exten => 1820,n,Set(__NODEST=${EXTEN})

exten => 1820,n,GotoIf($["foo${RGPREFIX}" =
"foo"]?REPCID)

exten => 1820,n,GotoIf($["${RGPREFIX}"
!"${CALLERID(name):0:${LEN(${RGPREFIX})}}"]?REPCID)

exten => 1820,n,Noop(Current RGPREFIX is ${RGPREFIX}....stripping from
Caller ID)

exten => 1820,n,Set(CALLERID(name)=${CALLERID(name):${LEN(${RGPREFIX})}})

exten => 1820,n,Set(_RGPREFIX=)

exten => 1820,n(REPCID),Noop(CALLERID(name) is ${CALLERID(name)})

exten => 1820,n,Set(_RGPREFIX=IT HD:)

exten => 1820,n,Set(CALLERID(name)=${RGPREFIX}${CALLERID(name)})

exten =>
1820,n,Set(MONITOR_FILENAME=/var/spool/asterisk/monitor/q${EXTEN}-${STRFTIME
(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID})

exten => 1820,n,Set(__CWIGNORE=TRUE)

exten => 1820,n,Queue(1820,t,,)

exten => 1820,n,Noop(Deleting: ${BLKVM_OVERRIDE}
${DB_DELETE(${BLKVM_OVERRIDE})})

exten => 1820,n,Set(__NODEST=)

exten => 1820,n,Set(__CWIGNORE=)

exten => 1820,n,Goto()

exten => 1820*,1,Macro(agent-add,1820,1739)

exten => 1820**,1,Macro(agent-del,1820)

exten => *451820,1,Set(QUEUENO=1820)

exten => *451820,n,Goto(app-queue-toggle,s,start)

exten => h,1,Macro(hangupcall,)

 

 

 

 

Thanks in advance everyone!

Louis

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On 3/28/2011 7:54 AM, Louis Carreiro wrote:
>
> Hey all!
>
> I?m trying to figure out how to have a queue accept an inbound
> caller?s key press to action on. At first I?m just trying to implement
> a ?Press 1 to leave a voice mail? announced and at any time in the
> queue, the user can press 1 and go to the queue?s voicemail. Later I?d
> like to have it accept ?Press 1 if this is an x issue, press 2 if this
> a y problem? and I?ll have UserEvent?s generated for the press.
>
*snip*

In your queues.conf, in the definition for 1820, add the following:

context=queue1820-exit

Then, in your dialplan create a new context:

[queue1820-exit]
exten => 1,1,Noop(Caller Pressed 1 to leave a voicemail)
exten => 1,n,Voicemail(<voicemailbox>,<theoptionsyouwant>)
exten => 1,n,Hangup


That should get you started...Read about the "context" configuration
option here:
http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf

Cheers!

-- 
Sherwood McGowan <sherwood.mcgowan at gmail.com>
Carrier, ITSP, Call Center, and PBX Solutions Consultant