Jonathan C. Bailey
2010-Dec-13 18:00 UTC
[asterisk-users] Voice mail distribution - missing messages
Hello, I seem to be having an issue with voice mail on Asterisk 1.6.2.15 (file storage). Whenever someone leaves a message that is distributed to another box (like VoiceMail(1000&1001&1002,u)), but the VM never gets distributed to the intended recipients. Instead, I get the following in the logs: [Dec 13 11:54:50] NOTICE[15965]: app_voicemail.c:4988 copy_message: Copying message from 1000 at default to 1001 at default [Dec 13 11:54:50] WARNING[15965]: app_voicemail.c:4011 base_encode: Failed to open file: /var/spool/asterisk/voicemail/default/1001/INBOX/msg0000.WAV: No such file or directory [Dec 13 11:54:50] NOTICE[15965]: app_voicemail.c:4988 copy_message: Copying message from 1000 at default to 1002 at default [Dec 13 11:54:50] WARNING[15965]: app_voicemail.c:4011 base_encode: Failed to open file: /var/spool/asterisk/voicemail/default/1002/INBOX/msg0000.WAV: No such file or directory My voicemail.conf looks like the following: 1000 => 1234,Group Box,,,delete=1 1001 => 1234,Name 1,name1 at domain.com 1002 => 1234,Name 2,name2 at domain.com I did remove the "delete=1" from the group box, and the messages showed up there, but never got distributed to the other boxes (still had the same error as above). Any thoughts? -Jon
Danny Nicholas
2010-Dec-13 18:30 UTC
[asterisk-users] Voice mail distribution - missing messages
-----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jonathan C. Bailey Sent: Monday, December 13, 2010 12:00 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Voice mail distribution - missing messages Hello, I seem to be having an issue with voice mail on Asterisk 1.6.2.15 (file storage). Whenever someone leaves a message that is distributed to another box (like VoiceMail(1000&1001&1002,u)), but the VM never gets distributed to the intended recipients. Instead, I get the following in the logs: [Dec 13 11:54:50] NOTICE[15965]: app_voicemail.c:4988 copy_message: Copying message from 1000 at default to 1001 at default [Dec 13 11:54:50] WARNING[15965]: app_voicemail.c:4011 base_encode: Failed to open file: /var/spool/asterisk/voicemail/default/1001/INBOX/msg0000.WAV: No such file or directory [Dec 13 11:54:50] NOTICE[15965]: app_voicemail.c:4988 copy_message: Copying message from 1000 at default to 1002 at default [Dec 13 11:54:50] WARNING[15965]: app_voicemail.c:4011 base_encode: Failed to open file: /var/spool/asterisk/voicemail/default/1002/INBOX/msg0000.WAV: No such file or directory My voicemail.conf looks like the following: 1000 => 1234,Group Box,,,delete=1 1001 => 1234,Name 1,name1 at domain.com 1002 => 1234,Name 2,name2 at domain.com I did remove the "delete=1" from the group box, and the messages showed up there, but never got distributed to the other boxes (still had the same error as above). Any thoughts? -Jon If I recall correctly, this problem also existed in at least some branches of 1.4. I think the solution was to make Voicemail(1000&1001&1002) be voicemail(1000 at domain.com&1001 at domain.com&1002 at domain.com).
Jonathan C. Bailey
2010-Dec-13 18:36 UTC
[asterisk-users] Voice mail distribution - missing messages
I assume you mean passing the context with the box number? I just tried that and no dice.. -Jon ----- Original Message ----- From: "Danny Nicholas" <danny at debsinc.com> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> Sent: Monday, December 13, 2010 12:30:18 PM Subject: Re: [asterisk-users] Voice mail distribution - missing messages -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jonathan C. Bailey Sent: Monday, December 13, 2010 12:00 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Voice mail distribution - missing messages Hello, I seem to be having an issue with voice mail on Asterisk 1.6.2.15 (file storage). Whenever someone leaves a message that is distributed to another box (like VoiceMail(1000&1001&1002,u)), but the VM never gets distributed to the intended recipients. Instead, I get the following in the logs: [Dec 13 11:54:50] NOTICE[15965]: app_voicemail.c:4988 copy_message: Copying message from 1000 at default to 1001 at default [Dec 13 11:54:50] WARNING[15965]: app_voicemail.c:4011 base_encode: Failed to open file: /var/spool/asterisk/voicemail/default/1001/INBOX/msg0000.WAV: No such file or directory [Dec 13 11:54:50] NOTICE[15965]: app_voicemail.c:4988 copy_message: Copying message from 1000 at default to 1002 at default [Dec 13 11:54:50] WARNING[15965]: app_voicemail.c:4011 base_encode: Failed to open file: /var/spool/asterisk/voicemail/default/1002/INBOX/msg0000.WAV: No such file or directory My voicemail.conf looks like the following: 1000 => 1234,Group Box,,,delete=1 1001 => 1234,Name 1,name1 at domain.com 1002 => 1234,Name 2,name2 at domain.com I did remove the "delete=1" from the group box, and the messages showed up there, but never got distributed to the other boxes (still had the same error as above). Any thoughts? -Jon If I recall correctly, this problem also existed in at least some branches of 1.4. I think the solution was to make Voicemail(1000&1001&1002) be voicemail(1000 at domain.com&1001 at domain.com&1002 at domain.com). -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Danny Nicholas
2010-Dec-13 19:30 UTC
[asterisk-users] Voice mail distribution - missing messages
-----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jonathan C. Bailey Sent: Monday, December 13, 2010 12:37 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Voice mail distribution - missing messages I assume you mean passing the context with the box number? I just tried that and no dice.. -Jon Dumb question - is this the first voicemail for boxes 1001 and 1002 (can you sent them a voicemail individually)?