asterisk users - Aug 2010 - Directory routing to wrong extension if dial tones are pressed too quick.

Hi All,

Have completely moved off the old ESI system, and things have been going 
pretty good with the new server.

I have one issue, which has been reported by several of our customers.  
I've tested it, and it does indeed seem to be a problem.

When the customer is asked to dial in the first three letters of the 
person they are trying to reach, they will be routed to the wrong 
extension.

The problem seems to revolve around how quickly the keys are pressed.  
So if 645 for Mikell is pressed very quickly, they end up being routed 
to Sarah Fish.  But if they take their time, say 2 seconds between each 
keystroke, everything works ok.

Are they any settings that can be adjusted for this?

Thanks,
Eddie Mikell

Are your calls coming in over IAX, SIP, or DAHDI/ZAP? this will make a
big difference in the way I'd go about trying to figure out how to
resolve the issue. If it's SIP, try doing a network capture of all SIP
and RTP traffic in and out of the server and then try to replicate the
problem. also, turn on DTMF logging, and check things like sip.conf's
relaxdtmf setting and what also what dtmfmode you're using as this can
both make a HUGE difference...



On Tue, Aug 17, 2010 at 2:43 PM, Eddie Mikell <eddie at rimmkaufman.com>
wrote:
> ?Hi All,
>
> Have completely moved off the old ESI system, and things have been going
> pretty good with the new server.
>
> I have one issue, which has been reported by several of our customers.
> I've tested it, and it does indeed seem to be a problem.
>
> When the customer is asked to dial in the first three letters of the
> person they are trying to reach, they will be routed to the wrong
> extension.
>
> The problem seems to revolve around how quickly the keys are pressed.
> So if 645 for Mikell is pressed very quickly, they end up being routed
> to Sarah Fish. ?But if they take their time, say 2 seconds between each
> keystroke, everything works ok.
>
> Are they any settings that can be adjusted for this?
>
> Thanks,
> Eddie Mikell
>
>
>
>
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