Eddie Mikell
2010-Aug-17 19:43 UTC
[asterisk-users] Directory routing to wrong extension if dial tones are pressed too quick.
Hi All, Have completely moved off the old ESI system, and things have been going pretty good with the new server. I have one issue, which has been reported by several of our customers. I've tested it, and it does indeed seem to be a problem. When the customer is asked to dial in the first three letters of the person they are trying to reach, they will be routed to the wrong extension. The problem seems to revolve around how quickly the keys are pressed. So if 645 for Mikell is pressed very quickly, they end up being routed to Sarah Fish. But if they take their time, say 2 seconds between each keystroke, everything works ok. Are they any settings that can be adjusted for this? Thanks, Eddie Mikell
Sherwood McGowan
2010-Aug-19 07:45 UTC
[asterisk-users] Directory routing to wrong extension if dial tones are pressed too quick.
Are your calls coming in over IAX, SIP, or DAHDI/ZAP? this will make a big difference in the way I'd go about trying to figure out how to resolve the issue. If it's SIP, try doing a network capture of all SIP and RTP traffic in and out of the server and then try to replicate the problem. also, turn on DTMF logging, and check things like sip.conf's relaxdtmf setting and what also what dtmfmode you're using as this can both make a HUGE difference... On Tue, Aug 17, 2010 at 2:43 PM, Eddie Mikell <eddie at rimmkaufman.com> wrote:> ?Hi All, > > Have completely moved off the old ESI system, and things have been going > pretty good with the new server. > > I have one issue, which has been reported by several of our customers. > I've tested it, and it does indeed seem to be a problem. > > When the customer is asked to dial in the first three letters of the > person they are trying to reach, they will be routed to the wrong > extension. > > The problem seems to revolve around how quickly the keys are pressed. > So if 645 for Mikell is pressed very quickly, they end up being routed > to Sarah Fish. ?But if they take their time, say 2 seconds between each > keystroke, everything works ok. > > Are they any settings that can be adjusted for this? > > Thanks, > Eddie Mikell > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > ? ? ? ? ? ? ? http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? http://lists.digium.com/mailman/listinfo/asterisk-users >
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