Jonas Kellens
2010-Aug-10 07:04 UTC
[asterisk-users] Call agent when queue is empty and there is a voicemail left
Hello list, situation : 1. incoming calls come into a queue 2. there is 1 agent logged in into the queue (not always the same agent) 3. when the caller is in the queue, he has the option to quit the queue and leave a voicemail message what I want : when there are no more callers in the queue with who the agent has to be connected, Asterisk needs to call the agent and connect him with his voicemail IF there is a voicemail left. The caller can press "8" to exit the queue and go to the part in the dialplan that does voicemail. I thought about creating a call file when a voicemail is left. But how will I know when to connect the agent with the voicemail ? How will I know the queue is empty and so the call file may be executed ?! I'm not asking for dialplan examples, just a description of how you guys see the above implementation. Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100810/ba8e6427/attachment-0001.htm
Jonas Kellens
2010-Aug-12 08:42 UTC
[asterisk-users] Call agent when queue is empty and there is a voicemail left
Anyone has an idea of implementation ?! Jonas. On 08/10/2010 09:04 AM, Jonas Kellens wrote:> Hello list, > > situation : > > 1. incoming calls come into a queue > 2. there is 1 agent logged in into the queue (not always the same agent) > 3. when the caller is in the queue, he has the option to quit the > queue and leave a voicemail message > > what I want : > > when there are no more callers in the queue with who the agent has to > be connected, Asterisk needs to call the agent and connect him with > his voicemail IF there is a voicemail left. > > > The caller can press "8" to exit the queue and go to the part in the > dialplan that does voicemail. I thought about creating a call file > when a voicemail is left. > > But how will I know when to connect the agent with the voicemail ? > How will I know the queue is empty and so the call file may be executed ?! > > > I'm not asking for dialplan examples, just a description of how you > guys see the above implementation. > > > Kind regards, > > Jonas.-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100812/6bc30bbf/attachment.htm