asterisk users - Jul 2010 - Where should I look for MWI settings if Aastra phones don't do it?

Hi Guys,

Running Asterisk v1.4.26 (Elastix flavour) and have Aastra 9480i, 6757i, and
6730i, but none of them indicate the voic-email. Where should I look for
trouble to find the root issue for MWI?

Thanks,
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bruce bruce wrote:
> Hi Guys,
> 
> Running Asterisk v1.4.26 (Elastix flavour) and have Aastra 9480i, 6757i, 
> and 6730i, but none of them indicate the voic-email. Where should I look 
> for trouble to find the root issue for MWI?
> 
> Thanks,
> 
For each extension in sip.conf I have :-
mailbox=mailbox at context
subscribemwi=no

I also have the following set as a global setting for all phones 
(aastra.cfg on the tftp server)
^sip explicit mwi subscription: 1

On Wed, Jul 14, 2010 at 10:04 AM, bruce bruce <bruceb444 at gmail.com>
wrote:
> Hi Guys,
> Running Asterisk v1.4.26 (Elastix flavour) and have Aastra 9480i, 6757i,
and
> 6730i, but none of them indicate the voic-email. Where should I look for
> trouble to find the root issue for MWI?
(1) Check from the CLI> voicemail show users

to ensure that the proper mailboxes have been set up and there is new
mail in them.  If this is not right, check the voicemail.conf entry
for this mailbox.

(2) Check the phone device configuration (in sip.conf) to ensure that
the phone has a mailbox=xxx entry.

for example:

;entry in sip.conf for extension 115
[115]
context=yourcontext
mailbox=115
...

Restart asterisk if you've made changes and re-test.