Hey Guys We are replacing a BM4 with a trixbox (asterisk) virtual numbers as the customer wants to move the callcentre. They are asking for an equiv to the ipview I gather HUD may be or the panel view The problem is that we need to see (a) total calls in the queue (b) calls for specific DID - How can you give 1 DID preference to another DID ie DID 61740410001 = Fred Electrical DID 61740410002 = Bus Tour ABC DID 61740410003 = Fred 24/7 Plumber SO in A we need to see how many calls waiting So in B we need to see how many calls are waiting for DID 001 002 and 003 finally if there are 20 calls on hold in DID 001 and 002 and there is a call on 003, how can we place that to the top of the queue? thanks Samantha
its possible ask the same question trixbox forum Ram On Sun, May 9, 2010 at 6:45 PM, Samantha <samantha at femtech.com.au> wrote:> Hey Guys > > We are replacing a BM4 with a trixbox (asterisk) virtual numbers as the > customer wants to move the callcentre. > > They are asking for an equiv to the ipview > I gather HUD may be or the panel view > > > The problem is that we need to see > > (a) total calls in the queue > (b) calls for specific DID - How can you give 1 DID preference to another > DID > ie > > DID 61740410001 = Fred Electrical > DID 61740410002 = Bus Tour ABC > DID 61740410003 = Fred 24/7 Plumber > > SO in A we need to see how many calls waiting > So in B we need to see how many calls are waiting for DID 001 002 and 003 > finally if there are 20 calls on hold in DID 001 and 002 and there is a > call on 003, > how can we place that to the top of the queue? > > > thanks > > Samantha > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100510/3eeac3aa/attachment.htm
Trixbox ce callcenter works ok but call management is worthless. HUD and the
control panel are not made for call centers. If they ever get hud 3 working
for ce it is suppose to have more call center stuff. Your going to have to
look at 3rd party apps
And yes trixbox questions need to be asked in the trixbox forums
www.trixbox.org.
Respectfully
Michael D Mosier
Ftoc Certified
On May 9, 2010 8:24 AM, "Samantha" <samantha at femtech.com.au>
wrote:
Hey Guys
We are replacing a BM4 with a trixbox (asterisk) virtual numbers as the
customer wants to move the callcentre.
They are asking for an equiv to the ipview
I gather HUD may be or the panel view
The problem is that we need to see
(a) total calls in the queue
(b) calls for specific DID - How can you give 1 DID preference to another
DID
ie
DID 61740410001 = Fred Electrical
DID 61740410002 = Bus Tour ABC
DID 61740410003 = Fred 24/7 Plumber
SO in A we need to see how many calls waiting
So in B we need to see how many calls are waiting for DID 001 002 and 003
finally if there are 20 calls on hold in DID 001 and 002 and there is a
call on 003,
how can we place that to the top of the queue?
thanks
Samantha
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