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2009 Sep 16
2
IVR seleCtion
Hello Team,
IVR selection of QUEUEMETRICS
As we know queuemetrics had an IVR selection functionality where it can get the IVR keypress of a caller.
We saw this link http://forum.queuemetrics.com/index.php?action=printpage;topic=503.0
and upon checking, its only determined the Queue, I want to get is the per IVR of a caller.
Can you help me guys regarding this? I want to implement this with