asterisk users - Jul 2009 - Weird audio problem with remote IVRs + DMTF

Hi,
Some users have been reporting a peculiar problem.
The are having an issue when they dial out to some multi-level IVRs
where you make 2 or 3 touchtone choices and then are connected to a
live operator.
When the live operator connects the operator cannot hear them or
sometimes it results in dead air.
With the one-way audio issue, is it possible that something has locked
the channel into some mode where all audio being sent is muted? (As a
result of DTMF?)

I'm really perplexed by this one.

Thanks.

-- James

On Thu, Jul 9, 2009 at 1:13 PM, James Lamanna<jlamanna at gmail.com>
wrote:
> Hi,
> Some users have been reporting a peculiar problem.
> The are having an issue when they dial out to some multi-level IVRs
> where you make 2 or 3 touchtone choices and then are connected to a
> live operator.
> When the live operator connects the operator cannot hear them or
> sometimes it results in dead air.
> With the one-way audio issue, is it possible that something has locked
> the channel into some mode where all audio being sent is muted? (As a
> result of DTMF?)
>
> I'm really perplexed by this one.
>
> Thanks.
>
> -- James
>
Did you check something in features.conf?

I suppose you don't have one way audio at other times?

-- 
Thanks,
Steve Totaro
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