Andrew Joakimsen
2009-Jan-22 17:22 UTC
[asterisk-users] (Fwd) New problem: "They disconnect your service for no reason
On Thu, Jan 22, 2009 at 19:34, Rehan Allah Wala <rehan at supertec.com> wrote:> Your service is still up and working,Because Suzanne Bowen has better judgment than you.> You did charge back on the payment to us,That is correct. There is $86 balance in my account I did not expect to get back by just asking for it.> We are being nice to you and you do not understand the meaning of nice?Your actions are not nice. You threaten to cut off service if a customer discusses issues... issues which you were actually given plenty of time to solve... in public. Like I said in my other post, can you imagine Level3, Global Crossing, AT&T or Verizon doing that? Why don't you spend time correcting the flaws in your service, instead of policing the internet for people talking "bad" about your service? I am not even making this up, I posting FACTS, not lies like you and your employees posted in my tickets.> What is wrong with you ?If you didn't know, I have too much free time. You don't mess with me because I have plenty of time to mess back with you. I will not be done until every person that uses VoIP knows how terrible your service is.> Do you want me to really close it up ?Yes, as we discussed with Suzanne, the service will be "closed up" on 28th February, 2009 at 5:00 CT. Or are you going to change your mind again?> FYI I do not have a problem in you complaining to me, you can complain a million time, and > you will get result, it is your public posting about the problem and discussing with people who > do not undertand the issue is the reason we can not do business with you.I did not get results waiting almost a month for the feature to get fixed. The provider I use now we had an issue. I reported it yesterday, within 5 minutes they confirmed there is an issue. Within 1 hour they had resolved the issue with their upstream provider. THAT is how you provide good service. There is an issue, I am not going to go around talking bad about you. But there is an issue, you deny there is an issue, and you take a month.. then I will talk bad about you because you do not care about the customer. Sorry, it's true. If you told me that you found a programming issue (which is what I think the problem is) and that you programmers will fix it in the next release, I can understand that answer and have patience. But to be told multiple times that "everything is working" when that is not true, I can not deal with lies.
Jeff LaCoursiere
2009-Jan-22 17:51 UTC
[asterisk-users] (Fwd) New problem: "They disconnect your service for no reason
This is *really* not the place for this... On Thu, 22 Jan 2009, Andrew Joakimsen wrote:> On Thu, Jan 22, 2009 at 19:34, Rehan Allah Wala <rehan at supertec.com> wrote: >> Your service is still up and working, > > Because Suzanne Bowen has better judgment than you. > > >> You did charge back on the payment to us, > > That is correct. There is $86 balance in my account I did not expect > to get back by just asking for it. > > >> We are being nice to you and you do not understand the meaning of nice? > > Your actions are not nice. You threaten to cut off service if a > customer discusses issues... issues which you were actually given > plenty of time to solve... in public. Like I said in my other post, > can you imagine Level3, Global Crossing, AT&T or Verizon doing that? > Why don't you spend time correcting the flaws in your service, instead > of policing the internet for people talking "bad" about your service? > I am not even making this up, I posting FACTS, not lies like you and > your employees posted in my tickets. > >> What is wrong with you ? > > If you didn't know, I have too much free time. You don't mess with me > because I have plenty of time to mess back with you. I will not be > done until every person that uses VoIP knows how terrible your service > is. > > >> Do you want me to really close it up ? > > Yes, as we discussed with Suzanne, the service will be "closed up" on > 28th February, 2009 at 5:00 CT. Or are you going to change your mind > again? > >> FYI I do not have a problem in you complaining to me, you can complain a million time, and >> you will get result, it is your public posting about the problem and discussing with people who >> do not undertand the issue is the reason we can not do business with you. > > I did not get results waiting almost a month for the feature to get > fixed. The provider I use now we had an issue. I reported it > yesterday, within 5 minutes they confirmed there is an issue. Within 1 > hour they had resolved the issue with their upstream provider. THAT is > how you provide good service. There is an issue, I am not going to go > around talking bad about you. But there is an issue, you deny there is > an issue, and you take a month.. then I will talk bad about you > because you do not care about the customer. Sorry, it's true. If you > told me that you found a programming issue (which is what I think the > problem is) and that you programmers will fix it in the next release, > I can understand that answer and have patience. But to be told > multiple times that "everything is working" when that is not true, I > can not deal with lies. > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >