Hi All Just been looking at stats for one of my sites, and I'm conserned about the number of error cause codes being returned from the telco for example 12000 calls processed 131 are cause code 31* normal. unspecified.* 139 are cause code 28 * invalid number format (address incomplete).* 112 are cause code 1 *Unallocated (unassigned) number. *this adds up to about 3% of calls not completing. there are various other codes including 17 busy 34 channel unavaliable and 44 requested channel unavaliable, which add up to another 1%.* * the telco says there is no problem with the line, I'm trying to understand what the problem could be now alot of calls complete OK so I don't think is my configs Any advice would be appriciated Versions asterisk 1.4.21.1 zaptel 1.4.12.1 Robb
What is the source of the numbers you are calling? Are they previously-verified numbers from your database? Are some of them fumble-fingered manually-dialed calls? I'm pretty sure that I goof on more than 3% of calls that I manually call. Have you researched some of the failures (examining the numbers that were attempted to be called)? I don't really see a problem with what you're reporting. --Don Don Kelly PCF Corp Real Support for your Virtual Office TM 651 842-1000 888 Don Kell(y) 651 842-1001 fax -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Robert Boardman Sent: Thursday, November 20, 2008 4:56 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] ISDN Cause codes Hi All Just been looking at stats for one of my sites, and I'm conserned about the number of error cause codes being returned from the telco for example 12000 calls processed 131 are cause code 31* normal. unspecified.* 139 are cause code 28 * invalid number format (address incomplete).* 112 are cause code 1 *Unallocated (unassigned) number. *this adds up to about 3% of calls not completing. there are various other codes including 17 busy 34 channel unavaliable and 44 requested channel unavaliable, which add up to another 1%.* * the telco says there is no problem with the line, I'm trying to understand what the problem could be now alot of calls complete OK so I don't think is my configs Any advice would be appriciated Versions asterisk 1.4.21.1 zaptel 1.4.12.1 Robb _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Hi Robert, I'd suggest tweaking the Dial() arguments so that you (1) allow early audio, (2) don't force it play ringing to the calling party, and (3) modify any other options to be as relaxed as possible. if you make those changes, you'll start hearing the operator message recordings and those are sometimes easier to reference against the cause codes. Cheers, Martin Smith, Systems Developer martins at bebr.ufl.edu Bureau of Economic and Business Research University of Florida (352) 392-0171 Ext. 221> -----Original Message----- > From: asterisk-users-bounces at lists.digium.com > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of > Robert Boardman > Sent: Thursday, November 20, 2008 5:56 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [asterisk-users] ISDN Cause codes > > Hi All > > Just been looking at stats for one of my sites, and I'm > conserned about > the number of error cause codes being returned from the telco > > for example > > 12000 calls processed > > 131 are cause code 31* normal. unspecified.* > > 139 are cause code 28 * invalid number format (address incomplete).* > > 112 are cause code 1 *Unallocated (unassigned) number. > > *this adds up to about 3% of calls not completing. > > there are various other codes including 17 busy 34 channel > unavaliable > and 44 requested channel unavaliable, which add up to another 1%.* > * > the telco says there is no problem with the line, I'm trying to > understand what the problem could be > > now alot of calls complete OK so I don't think is my configs > > Any advice would be appriciated > > Versions > asterisk 1.4.21.1 > zaptel 1.4.12.1 > > > Robb > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >