Hi all, My name is Ricardo and unfortunately I'm just crawling in this telecomm/asterisk world. So, after reading all day long i still don't understand a few things. :D I'm trying to "develop" a call recorder for a costumer. He has a small call center ( 10 agents ) and want to record all calls. Since he already has everything (ACD only) working perfectly in the PBX and don't want me to "touch" it, I need do develop a less intrusive as possible system. I was thinking to do a line tapping in his E1 branch before it reaches the PBX and record it using Asterisk, then develop a small web interface to recover the recordings. In my research about E1 line tapping I found this product from Sangoma ( http://www.sangoma.com/datasheets/tapping ) but could not understand exactly how it really works. Does anybody already used it? Is it possible to use it with Asterisk? tia, Ricardo Gemignani -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070905/3928395e/attachment.htm
On Wed, Sep 05, 2007 at 01:36:02AM -0300, Ricardo Gemignani wrote:> Hi all, > > My name is Ricardo and unfortunately I'm just crawling in this > telecomm/asterisk world. So, after reading all day long i still don't > understand a few things. :D > > I'm trying to "develop" a call recorder for a costumer. He has a small > call center ( 10 agents ) and want to record all calls. Since he already has > everything (ACD only) working perfectly in the PBX and don't want me to > "touch" it, I need do develop a less intrusive as possible system. > > I was thinking to do a line tapping in his E1 branch before it reaches the > PBX and record it using Asterisk, then develop a small web interface to > recover the recordings. > > In my research about E1 line tapping I found this product from Sangoma ( > http://www.sangoma.com/datasheets/tapping ) but could not understand exactly > how it really works. > > Does anybody already used it? > > Is it possible to use it with Asterisk?If you work at a lower layer (using such a product, or in similar ways) you have no clear notion of "calls". You'll have to analyze the dump later on and actually make use of it. If you work wityh asterisk (search for "back to back" settings) Asterisk acts as a proxy: it knows about the calls and reconnects them. Thus asterisk can provide you with CDR information, better control of what to record. e.g: you might want to make sure that the system does not record the extra calls it that are sometimes made to your home ;-) -- Tzafrir Cohen icq#16849755 jabber:tzafrir at jabber.org +972-50-7952406 mailto:tzafrir.cohen at xorcom.com http://www.xorcom.com iax:guest at local.xorcom.com/tzafrir
Ricardo Gemignani wrote:> Hi all, > > My name is Ricardo and unfortunately I'm just crawling in this > telecomm/asterisk world. So, after reading all day long i still don't > understand a few things. :D > > I'm trying to "develop" a call recorder for a costumer. He has a > small call center ( 10 agents ) and want to record all calls. Since he > already has everything (ACD only) working perfectly in the PBX and > don't want me to "touch" it, I need do develop a less intrusive as > possible system. > > I was thinking to do a line tapping in his E1 branch before it > reaches the PBX and record it using Asterisk, then develop a small web > interface to recover the recordings. > > In my research about E1 line tapping I found this product from > Sangoma ( http://www.sangoma.com/datasheets/tapping ) but could not > understand exactly how it really works. > > Does anybody already used it? > > Is it possible to use it with Asterisk? > > tia, > Ricardo Gemignani >Check out OrecX but you should be able to record that volume of calls natively on the box (that is assuming you are using Asterisk as your call center system. Thanks, Steve
On 9/5/07, Ricardo Gemignani <haoole at gmail.com> wrote:> Hi all, > > My name is Ricardo and unfortunately I'm just crawling in this > telecomm/asterisk world. So, after reading all day long i still don't > understand a few things. :D > > I'm trying to "develop" a call recorder for a costumer. He has a small > call center ( 10 agents ) and want to record all calls. Since he already has > everything (ACD only) working perfectly in the PBX and don't want me to > "touch" it, I need do develop a less intrusive as possible system. > > I was thinking to do a line tapping in his E1 branch before it reaches the > PBX and record it using Asterisk, then develop a small web interface to > recover the recordings. > > In my research about E1 line tapping I found this product from Sangoma ( > http://www.sangoma.com/datasheets/tapping ) but could not > understand exactly how it really works. > > Does anybody already used it? > > Is it possible to use it with Asterisk? > > tia, > Ricardo Gemignani > > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users >You need double the number of E1 ports in your Asterisk machine as there are E1 ports in the PBX. So say the PBX has 3 E1 ports, you need 6 on your Asterisk machine. Basically you are going to put Asterisk to interface with the PSTN on half the ports, the otehr half will continue to be the same to the PBX. You use cpe_net on PBX end of things in Asterisk,. so the PBX does not need to be re-configured. There is no need for "tapping" the Asterisk will just be in the middle of the PBX and PSTN.