asterisk users - Jun 2007 - identifying what a user pressed to reach my phone

I am a new trixbox user.  One of the things I'd like to get working is 
being able to tell if a user is calling me by directly dialing my 
extension, or if they pressed 1 for sales.  When they press 1, it rings 
a group of phones, and the call is almost always for someone else.  So 
I'm always looking at my phone when it rings, trying to recognize the 
incoming number and decide if I should answer it.

My idea was to setup line 2 on the phones as another extension.  So each 
user would have 101 or 102, etc. as their regular extension.  Each users 
line 2 would be configured as extension 201, 202, etc.  Then I would 
have the 'press 1 for sales' function ring the 201, 202 group of 
phones.  You'd know how the user reached you by seeing if line 1 or line 
2 was lighting up during an incoming call.   Is this a good way to do it?

Also, how do I even begin to setup this automated attendant menu in 
Trixbox? (where I'll ask users to dial the party's extension or press 1 
for sales, etc.)  I've dug around in the menus but I don't see anything 
resembling this.

Thanks,
-Ryan

The IVR is your auto attendant. Look in the modules to install it if you
haven't already
As for identifying the calll with some custom programming, you could tweak the
callerid. Check the taug.Cain a day or so for a script I tweaked which would be
a good start on cid editing
D

Dave Bour
Desktop Solution Center
905.381.0077
dcbour at desktopsolutioncenter.ca

For those who just want it to work...
Giving you complete IT peace of mind. 

(Sent via Blackberry - hence message may be shorter than my usual verbose
responses)
PIN 4cc364db (as of March 24, 2007)  

----- Original Message -----
From: asterisk-users-bounces at lists.digium.com <asterisk-users-bounces at
lists.digium.com>
To: asterisk-users at lists.digium.com <asterisk-users at
lists.digium.com>
Sent: Thu Jun 21 10:51:42 2007
Subject: [asterisk-users] identifying what a user pressed to reach my phone

I am a new trixbox user.  One of the things I'd like to get working is 
being able to tell if a user is calling me by directly dialing my 
extension, or if they pressed 1 for sales.  When they press 1, it rings 
a group of phones, and the call is almost always for someone else.  So 
I'm always looking at my phone when it rings, trying to recognize the 
incoming number and decide if I should answer it.

My idea was to setup line 2 on the phones as another extension.  So each 
user would have 101 or 102, etc. as their regular extension.  Each users 
line 2 would be configured as extension 201, 202, etc.  Then I would 
have the 'press 1 for sales' function ring the 201, 202 group of 
phones.  You'd know how the user reached you by seeing if line 1 or line 
2 was lighting up during an incoming call.   Is this a good way to do it?

Also, how do I even begin to setup this automated attendant menu in 
Trixbox? (where I'll ask users to dial the party's extension or press 1 
for sales, etc.)  I've dug around in the menus but I don't see anything 
resembling this.

Thanks,
-Ryan


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Get a sheet of paper, write down your menu structure
find the screen where you can record to asterisk
record your voice menu based on what  you wrote down
then go to the ivr menu create a new one that matched what you wrote down
choose the recording that you recorded earlier as the sound that plays 
for this menu.

Your ring group can add something to the caller id take a look at the 
ring group setting screen.



Ryan Stille wrote:
> I am a new trixbox user.  One of the things I'd like to get working is 
> being able to tell if a user is calling me by directly dialing my 
> extension, or if they pressed 1 for sales.  When they press 1, it rings 
> a group of phones, and the call is almost always for someone else.  So 
> I'm always looking at my phone when it rings, trying to recognize the 
> incoming number and decide if I should answer it.
>
> My idea was to setup line 2 on the phones as another extension.  So each 
> user would have 101 or 102, etc. as their regular extension.  Each users 
> line 2 would be configured as extension 201, 202, etc.  Then I would 
> have the 'press 1 for sales' function ring the 201, 202 group of 
> phones.  You'd know how the user reached you by seeing if line 1 or
line
> 2 was lighting up during an incoming call.   Is this a good way to do it?
>
> Also, how do I even begin to setup this automated attendant menu in 
> Trixbox? (where I'll ask users to dial the party's extension or
press 1
> for sales, etc.)  I've dug around in the menus but I don't see
anything
> resembling this.
>
> Thanks,
> -Ryan
>
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
>

>>>>> "RS" == Ryan Stille <ryan at
cfwebtools.com> writes:
RS> I am a new trixbox user. One of the things I'd like to get working
RS> is being able to tell if a user is calling me by directly dialing
RS> my extension, or if they pressed 1 for sales. When they press 1,
RS> it rings a group of phones, and the call is almost always for
RS> someone else. So I'm always looking at my phone when it rings,
RS> trying to recognize the incoming number and decide if I should
RS> answer it.

My favourite solutions to this one is to either change the ringing
sound for the direct calls (this is phone specific; Snoms can do it at
least) or to add something to CALLERID(name).


/Benny