asterisk users - Apr 2007 - call dispatching - legacy application

Hy all

need to preprocess
1) incoming call get caller id lookup some info in my db,
2) based on the result dispatch the call to the right operator

step 1 is ok I developped a small .php script that connect manager and
parse events, now I have to tell AAH do dispatch call to the right
operator

questions
1) is this the right practice ?
2) where to find a complete manager api reference, (to buy too)

note that
there is a legacy application that query the db actually php script
send the request to this app and wait for response

I'm a programmer at very first installation of AAH , just testing
capabilities

thanks in advance for any help and suggestion.

Then you take the number you get from your database and put it into the
asterisk spooler. 
Remember, the temp file you create has to be moved to the spooler using the
mv command. Nothing else works.

There might be one other step, I am not sure with Asterisk 1.4. I had a
friend help me do it before and he said he had to write a little piece of
python code to make it work properly (we were making asterisk call phone
automatically). I am not sure if you will need this or not.

I know the process because I had it done for me before. I am at the
beginning trying to do the same thing, though my php is rusty.

Maybe you can hook a brother up with the proper code to "grab caller id and
query mysql?

To answer your question, Yes, you are on the right track!

Brad
brads@ftnco.com

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of adriano ghezzi
Sent: Wednesday, April 25, 2007 6:13 PM
To: asterisk users
Subject: [asterisk-users] call dispatching - legacy application

Hy all

need to preprocess
1) incoming call get caller id lookup some info in my db,
2) based on the result dispatch the call to the right operator

step 1 is ok I developped a small .php script that connect manager and
parse events, now I have to tell AAH do dispatch call to the right
operator

questions
1) is this the right practice ?
2) where to find a complete manager api reference, (to buy too)

note that
there is a legacy application that query the db actually php script
send the request to this app and wait for response

I'm a programmer at very first installation of AAH , just testing
capabilities

thanks in advance for any help and suggestion.
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

> need to preprocess
> 1) incoming call get caller id lookup some info in my db,
> 2) based on the result dispatch the call to the right operator
>
> step 1 is ok I developped a small .php script that connect manager and
> parse events, now I have to tell AAH do dispatch call to the right
> operator
>From your incoming context, call an AGI and pass it the CallerID. In
the AGI, query your DB to find your destination then set an Asterisk
variable with the destination. In your dialplan, take that destination
and dial it. Something like

exten => s,1,Answer   ; Answer the line
exten => s,n,Wait,1
exten => s,n,AGI(aginame.php,${CALLERID(num)})
exten => s,n,Dial(Local/${MYDESTINATION})
exten => s,n,Hangup()

N.B.: Code not tested and written from the top of my head

N.B.2: Since you're using AAH, you should put that in extension_custom.conf

Also, have a look at the PHPAGI class : http://phpagi.sourceforge.net/

hth

well more indeep the actual process is

myparser a php script connected "telnet" to aah manager get and parse
events
it grab cid from manager event (incoming call)
it passes cid to a legacy visual basic app that query a db on ibm as/400
the query return info about customer's status and opened tickets
now it should instruct asterisk to send the call to the right operator,
because at the moment I'm not able to do it i do:
the call get dispatched "Normal way"
i wait the call ends, the php parser inform another (master vb app)
that open a pop-up on the pc of the operator that processed the call
and update the customer'ts ticket

what i would like is to dispatch the call to a specific operator eg
the "preferred" customer's operator.

thanks to Brad.
ciao!




2007/4/26, adriano ghezzi
<adriano.ghezzi@gmail.com>:
> Hy all
>
> need to preprocess
> 1) incoming call get caller id lookup some info in my db,
> 2) based on the result dispatch the call to the right operator
>
> step 1 is ok I developped a small .php script that connect manager and
> parse events, now I have to tell AAH do dispatch call to the right
> operator
>
> questions
> 1) is this the right practice ?
> 2) where to find a complete manager api reference, (to buy too)
>
> note that
> there is a legacy application that query the db actually php script
> send the request to this app and wait for response
>
> I'm a programmer at very first installation of AAH , just testing
capabilities
>
> thanks in advance for any help and suggestion.
>