Hi All I would like to be able to have an announcement played to an operator advising them of the queue the call came from before the call is pasted over to them, so they know how to greet the customer. Does anyone have any ideas or can point me to some resource which details this? Many Thanks in Advance. SP
scott wrote:> I would like to be able to have an announcement played to an operator advising them of the queue the call came from before the call is pasted over to them, so they know how to greet the customer. > > Does anyone have any ideas or can point me to some resource which details this?That sounds like the announce option in the sections in queues.conf would solve you problem. ---cut--- ; An announcement may be specified which is played for the member as ; soon as they answer a call, typically to indicate to them which queue ; this call should be answered as, so that agents or members who are ; listening to more than one queue can differentiated how they should ; engage the customer ; ;announce = queue-markq ---cut--- Regards, Philipp -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? -> http://www.das-asterisk-buch.de Gesch?ftsf?hrer: Stefan Wintermeyer Handelsregister: Neuwied B 14998
www.voip-info.org ; Announcement to be played to an agent answering a call. ; This is intended so that agents that are members of more than one queue can ; determine how to greet callers. ;announce = queue-support Thanks, Steve Totaro http://www.asteriskhelpdesk.com KB3OPB> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of scott > Sent: Thursday, March 08, 2007 5:28 AM > To: asterisk-users@lists.digium.com > Subject: [asterisk-users] Queue Announcements for Operators > > Hi All > > I would like to be able to have an announcement played to an operator > advising them of the queue the call came from before the call ispasted> over to them, so they know how to greet the customer. > > Does anyone have any ideas or can point me to some resource whichdetails> this? > > Many Thanks in Advance. > SP > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users