I have users in my dialplan that go from SIP to Cell When they are at their desk and they hit reject call, it goes to the next thing in the dialplan, thus transferring to their cell. Not what they want. Is it possible to change the reject button to make it go to voice mail or a new ext? Thanks Jason
> I have users in my dialplan that go from SIP to Cell > When they are at their desk and they hit reject call, it goes to the > next thing in the dialplan, thus transferring to their cell. Not what > they want. Is it possible to change the reject button to make it go to > voice mail or a new ext?I don't think so, only options for the polycoms is to move the buttons around on the phone, not change what they actually do. In my dialplan I have the next priority after the dial cmd going to voicemail and the reject button works as expected there. Maybe use the dial-status variables to send a reject to voicemail and a no-answer to send call to cell phone. You would have to test, but I'm sure the dial-status is different between a reject and a no-answer. Good luck. JR
Jason Walker wrote:> I have users in my dialplan that go from SIP to Cell > When they are at their desk and they hit reject call, it goes to the > next thing in the dialplan, thus transferring to their cell. Not what > they want. Is it possible to change the reject button to make it go to > voice mail or a new ext?That's the normal behaviour. If you reject the call, it will be as though the call timed out and Asterisk goes to the next line in the dialplan. Put a Voicemail() command after the extension instead of the Dial() pointing to the cell phone. Would you post the relevant parts of your extensions.conf? -Stephen-