asterisk users - Feb 2007 - Problem Transferring Direct to Voicemail

I am having an issue with 1.4 where we can't successfully transfer a
call directly to a voicemail box. We hit "Transfer" on the phone and
dial the mailbox number we want to send it to,

 

My dial plan for this is:

 

exten=>_*40XX,n,Voicemail(${EXTEN:1},u)

 

The voicemail system picks up and starts to play its message and at this
point. We should then hit "Transfer" again at this point the person
doing the transfer should drop off the call. However we just continue to
hear the voicemail message and the caller continues to sit on hold.

 

On the Asterisk CLI I see the following:

 

[Feb  9 11:52:03] WARNING[5054]: chan_sip.c:12310 handle_response:
Notify answer on an owned channel?

 

Can anyone tell me what this means or how to fix it?

 

Please help.

 

Thanks

 

 

_____________________

Kevin Savoy

Business Unit Telecom Analyst

2218 4th Ave W

Williston, ND 58801

Ph: 701-774-4023

Fax: 701-774-2901

http://www.novo1.com <http://www.novo1.com/> 

Novo 1 is a service mark of Novo 1, Inc

 

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Two Things,

#1, You do not say what model of telephone you are using. You should also 
mention software version and if you can transfer calls to other locations.

#2, Have you tried a SIP debug?


I don't see why this would matter but....

I don't see your entire dialplan and I don't see a priority #1.
Do you have other applications at this pattern match? Otherwise try 
replacing the ,n, with ,1,

What does the following command show you in the CLI:
' show dialplan *4000@mycontext '  <-- replace the context with
whatever
you are using.



 	Eric Osterberg
 	Sound Choice Communications LLC
 	- Minnesota, US


On Wed, 14 Feb 2007, Savoy, Kevin - Williston, ND wrote:
> I am having an issue with 1.4 where we can't successfully transfer a
> call directly to a voicemail box. We hit "Transfer" on the phone
and
> dial the mailbox number we want to send it to,
>
> My dial plan for this is:
> exten=>_*40XX,n,Voicemail(${EXTEN:1},u)

The phones are Polycom 501's. I did confirm that this does work with
1.2.9.1 and not in 1.4. I upgraded to 1.4 because it fixed other issues
such as transferring calls out to an external number and echo issues.

I didn't have the entire dial plan because I didn't think it would
matter either. I do have a priority 1 to do an Answer() first and then
the n priority.

Here is the dial plan. 

exten=>_*40XX,1,Answer()
exten=>_*40XX,n,Wait(2)
exten=>_*40XX,n,Voicemail(${EXTEN:1},u)
exten=>_*40XX,n,Hangup()

Below is what I get at the CLI

wpbx1*CLI> dialplan show *4033@office
[ Included context 'inbound' created by 'pbx_config' ]
  '_*40XX' =>       1. Answer()
[pbx_config]
                    2. Wait(2)
[pbx_config]
                    3. Voicemail(${EXTEN:1}|u)
[pbx_config]
                    4. Hangup()
[pbx_config]

I also get the same thing when I do a "dialplan show *4033@ with the
context "inbound", "outbound" and "default". I
have tried moving the
dialplan portion above to many different contexts, from the default to
the office context where the phones are to the inbound and outbound
contexts but I always get that "owned channel?" message that I
referred
too.


-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of
asterisk_help@iwishi.nu
Sent: Friday, February 16, 2007 3:01 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem Transferring Direct to Voicemail


Two Things,

#1, You do not say what model of telephone you are using. You should
also 
mention software version and if you can transfer calls to other
locations.

#2, Have you tried a SIP debug?


I don't see why this would matter but....

I don't see your entire dialplan and I don't see a priority #1.
Do you have other applications at this pattern match? Otherwise try 
replacing the ,n, with ,1,

What does the following command show you in the CLI:
' show dialplan *4000@mycontext '  <-- replace the context with
whatever

you are using.



 	Eric Osterberg
 	Sound Choice Communications LLC
 	- Minnesota, US


On Wed, 14 Feb 2007, Savoy, Kevin - Williston, ND wrote:
> I am having an issue with 1.4 where we can't successfully transfer a
> call directly to a voicemail box. We hit "Transfer" on the phone
and
> dial the mailbox number we want to send it to,
>
> My dial plan for this is:
> exten=>_*40XX,n,Voicemail(${EXTEN:1},u)
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