Savoy, Kevin - Williston, ND
2007-Feb-14 07:28 UTC
[asterisk-users] Problem Transferring Direct to Voicemail
I am having an issue with 1.4 where we can't successfully transfer a call directly to a voicemail box. We hit "Transfer" on the phone and dial the mailbox number we want to send it to, My dial plan for this is: exten=>_*40XX,n,Voicemail(${EXTEN:1},u) The voicemail system picks up and starts to play its message and at this point. We should then hit "Transfer" again at this point the person doing the transfer should drop off the call. However we just continue to hear the voicemail message and the caller continues to sit on hold. On the Asterisk CLI I see the following: [Feb 9 11:52:03] WARNING[5054]: chan_sip.c:12310 handle_response: Notify answer on an owned channel? Can anyone tell me what this means or how to fix it? Please help. Thanks _____________________ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 novo1.com <novo1.com> Novo 1 is a service mark of Novo 1, Inc -------------- next part -------------- An HTML attachment was scrubbed... URL: lists.digium.com/pipermail/asterisk-users/attachments/20070214/ecfa3276/attachment.htm
asterisk_help@iwishi.nu
2007-Feb-16 14:03 UTC
[asterisk-users] Problem Transferring Direct to Voicemail
Two Things, #1, You do not say what model of telephone you are using. You should also mention software version and if you can transfer calls to other locations. #2, Have you tried a SIP debug? I don't see why this would matter but.... I don't see your entire dialplan and I don't see a priority #1. Do you have other applications at this pattern match? Otherwise try replacing the ,n, with ,1, What does the following command show you in the CLI: ' show dialplan *4000@mycontext ' <-- replace the context with whatever you are using. Eric Osterberg Sound Choice Communications LLC - Minnesota, US On Wed, 14 Feb 2007, Savoy, Kevin - Williston, ND wrote:> I am having an issue with 1.4 where we can't successfully transfer a > call directly to a voicemail box. We hit "Transfer" on the phone and > dial the mailbox number we want to send it to, > > My dial plan for this is: > exten=>_*40XX,n,Voicemail(${EXTEN:1},u)
Savoy, Kevin - Williston, ND
2007-Feb-16 14:29 UTC
[asterisk-users] Problem Transferring Direct to Voicemail
The phones are Polycom 501's. I did confirm that this does work with 1.2.9.1 and not in 1.4. I upgraded to 1.4 because it fixed other issues such as transferring calls out to an external number and echo issues. I didn't have the entire dial plan because I didn't think it would matter either. I do have a priority 1 to do an Answer() first and then the n priority. Here is the dial plan. exten=>_*40XX,1,Answer() exten=>_*40XX,n,Wait(2) exten=>_*40XX,n,Voicemail(${EXTEN:1},u) exten=>_*40XX,n,Hangup() Below is what I get at the CLI wpbx1*CLI> dialplan show *4033@office [ Included context 'inbound' created by 'pbx_config' ] '_*40XX' => 1. Answer() [pbx_config] 2. Wait(2) [pbx_config] 3. Voicemail(${EXTEN:1}|u) [pbx_config] 4. Hangup() [pbx_config] I also get the same thing when I do a "dialplan show *4033@ with the context "inbound", "outbound" and "default". I have tried moving the dialplan portion above to many different contexts, from the default to the office context where the phones are to the inbound and outbound contexts but I always get that "owned channel?" message that I referred too. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of asterisk_help@iwishi.nu Sent: Friday, February 16, 2007 3:01 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Problem Transferring Direct to Voicemail Two Things, #1, You do not say what model of telephone you are using. You should also mention software version and if you can transfer calls to other locations. #2, Have you tried a SIP debug? I don't see why this would matter but.... I don't see your entire dialplan and I don't see a priority #1. Do you have other applications at this pattern match? Otherwise try replacing the ,n, with ,1, What does the following command show you in the CLI: ' show dialplan *4000@mycontext ' <-- replace the context with whatever you are using. Eric Osterberg Sound Choice Communications LLC - Minnesota, US On Wed, 14 Feb 2007, Savoy, Kevin - Williston, ND wrote:> I am having an issue with 1.4 where we can't successfully transfer a > call directly to a voicemail box. We hit "Transfer" on the phone and > dial the mailbox number we want to send it to, > > My dial plan for this is: > exten=>_*40XX,n,Voicemail(${EXTEN:1},u)_______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: lists.digium.com/mailman/listinfo/asterisk-users