asterisk users - Dec 2006 - Inform callers on recorded/monitored number.

Hi,

How could I possibly inform incoming callers that the number they'd dialed
is monitored and recorded.

I wanted that when a call-in or call-out is made, a playback will be played to
inform caller & callee that thier line is monitored prior to start
conversation.

Thanks.

Angel

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With the playback command?

I think we are missing something here.

PaulH

On Mon, 2006-12-18 at 19:01 -0800, Angel Heart wrote:
> Hi,
>  
> How could I possibly inform incoming callers that the number they'd
> dialed is monitored and recorded.
>  
> I wanted that when a call-in or call-out is made, a playback will be
> played to inform caller & callee that thier line is monitored prior to
> start conversation.
>  
> Thanks.
>  
> Angel
> 
> __________________________________________________
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around 
> http://mail.yahoo.com 
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

exten => s,1,Answer
exten => 
s,n,Set(REC=${URIENCODE(${STRFTIME(,America/Toronto,%Y%m%d-%H%M%S)}-${CALLER
ID(number)}-TESTBOARD-${UNIQUEID})})
exten => s,n,MixMonitor(${REC}.wav)
exten => s,n,Playback(this-call-may-be-monitored-or-recorded)

Note that I intentionally start the recording BEFORE advising the user that
the call may be monitored ? that way the first thing on the recording is the
user being advised of the recording.


On 2006-12-18 22:01, "Angel Heart" <cocent@yahoo.com> wrote:
> Hi,
>  
> How could I possibly inform incoming callers that the number they'd
dialed is
> monitored and recorded.
>  
> I wanted that when a call-in or call-out is made, a playback will be played
to
> inform caller & callee that thier line is monitored prior to start
> conversation.
>  
> Thanks.
>  
> Angel
> 
> __________________________________________________
> Do You Yahoo!?
> Tired of spam?  Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
> 
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

-- 
Eric Jacksch
+1 613 860-0964 Ottawa
+1 647 722-3544 Toronto
+1 514 907-0031 Montreal

"They who would give up an essential liberty for temporary security deserve
neither liberty or security." -- Benjamin Franklin


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Hi Paul & Eric,

Thank you for you information and quick response. I had enabled Monitoring in
every SIP phone already. Made some Playback see below truncated config;

exten => s,21,Dial(${pre_num:4}${the_num}${post_num},120,${TRUNK_OPTIONS})
exten => s,22,Goto(s-${DIALSTATUS},1)
exten => s,108,Noop(max channels used up)
exten => s-BUSY,1,NoOp(Trunk is reporting BUSY)
exten => s-BUSY,2,Busy()
exten => s-BUSY,3,Wait(60)
exten => s-BUSY,4,NoOp()
;Below was an added codes for the purpose of advising caller status of their
call.
exten => s-NOANSWER,1,Playback(user)
exten => s-NOANSWER,n,Playback(is-curntly-unavail)
exten => s-NOANSWER,n,Hangup()

exten => s-ANSWER,1,Background(for-quality-purposes)
exten => s-ANSWER,n,Background(this-call-may-be)
exten => s-ANSWER,n,Background(recorded)
     
exten => s-CHANUNAVAIL,1,Playback(is-curntly-unavail)
exten => s-CHANUNAVAIL,n,Hangup()
     
exten => s-CONGESTION,1,PlayTones(congestion)
exten => s-CONGESTION,n,Wait(5)
exten => s-CONGESTION,n,StopPlayTones()
exten => s-CONGESTION,n,Hangup()

All the value of  DIALSTATUS are working except if its ANSWER, it not working
neither the caller or callee doen't hear anything. I might inserted the
message at the wrong .conf file. I just thought that somebody out there had
tried doing these before.


Scenerio:

SIP phone (101) wanted to call out-side Asterisk via ISDN/PSTN (6320011). Upon
answering by user 6320011, it hears sound like "For Quality Assurance
Purposes, this call might be monitored or recorded". It is more important
for us that the called 6320011 should be informed about the recorded
conversation and its up to him/her (called/6320011) to hangup or accept.

The same thing when some body called the SIP phone (101), from out-side Asterisk
via ISDN/PSTN Trunk. The caller (from PSTN) should be informed about the
recorded calls; Asterisk will send ringing tone then playback(For Quality...)
continue with music(MOH) until SIP phone(101 will answer.

Hope you could provide me a little bit specific configuration on where to insert
such scripts.

Thanks

Angel




----- Original Message ----
From: Eric Jacksch <eric.jacksch@tenebris.ca>
To: Asterisk Users Mailing List - Non-Commercial Discussion
<asterisk-users@lists.digium.com>
Sent: Tuesday, December 19, 2006 1:02:34 PM
Subject: Re: [asterisk-users] Inform callers on recorded/monitored number.


exten => s,1,Answer
exten =>
s,n,Set(REC=${URIENCODE(${STRFTIME(,America/Toronto,%Y%m%d-%H%M%S)}-${CALLERID(number)}-TESTBOARD-${UNIQUEID})})
exten => s,n,MixMonitor(${REC}.wav)
exten => s,n,Playback(this-call-may-be-monitored-or-recorded)

Note that I intentionally start the recording BEFORE advising the user that the
call may be monitored ? that way the first thing on the recording is the user
being advised of the recording.

-------------------------------------------------------------------------------------------------------------------------

With the playback command?

I think we are missing something here.

PaulH

__________________________________________________
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 
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