Hi Is there any way to park a call on an extension. Say a customer calls in and wants to speak with Steve. Steve is currently on the phone. How can I park the call so that when Steve hangs up his phone immediately rings and he is connected to the parked call. Thanks Kelly
Kelly Opal wrote:> Hi > Is there any way to park a call on an extension. Say a customer calls > in and wants to speak with Steve. Steve is currently on the phone. How > can I park the call so that when Steve hangs up his phone immediately > rings and he is connected to the parked call. >I haven't tried this myself, but my best guess would be to make Steve's phone an agent, setup a queue for Steve. Transfer the call to Steve's queue and when Steve hangs up, he'd pick up the next call in the queue. Doug -- Ben Franklin quote: "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
If steve's phone has call waiting disabled, you can put the call in a queue with steve as the only member, that will keep on trying to call steve. when he gets off the phone he will get the call. On 11/21/06, Kelly Opal <kelly@eriecoast.com> wrote:> > Hi > Is there any way to park a call on an extension. Say a customer > calls > in and wants to speak with Steve. Steve is currently on the phone. How > can I park the call so that when Steve hangs up his phone immediately > rings and he is connected to the parked call. > > Thanks > > Kelly >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061121/982cfc6d/attachment.htm
> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Kelly Opal > Sent: Tuesday, November 21, 2006 9:51 AM > To: asterisk-users@lists.digium.com > Subject: [asterisk-users] Parking on an extension > > Hi > Is there any way to park a call on an extension. Say a customer > calls > in and wants to speak with Steve. Steve is currently on the phone. How > can I park the call so that when Steve hangs up his phone immediately > rings and he is connected to the parked call. > > Thanks > > Kelly > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-usersYou are looking for a camp-on feature. Would this work for you? http://www.voip-info.org/wiki/view/Asterisk+tips+campon