Hi all
does anyone knows if there is a parameter to limit the amount of calls
on an ACD Queue?
I saw somewhere a reference to a QUEUESIZE paramter but couldn't find
anything else.
This is to work as a backup plan for very specific emergency situations,
for example I have 60 channels available, and usually at midnight only
3 operators are needed to handle a normal flow. But on some ocations,
after an event of somekind, all 60 incomming channels will ring with
only 3 operators, I need to overflow at least 45 calls to another
application right away, in order to give them an announcement and take
their number. (while other operators are been waked up)
I just don't want to leave them waiting until the timeout of the queue
runs out, which will certainly do with these numbers.
any idea?
