asterisk users - Oct 2006 - FW: Why does One-Touch record mute/disconnect call if not dialed quick enough?

Hi List,
 
Have an odd problem with the one-touch record on asterisk 1.2.11.
 
All works ok, however one of our users today discovered if he is a bit
slow hitting the 1 key after he presses *, the call seems to stay
connected but its almost like it is muted. 
 
Haven't figured out the delay yet but it seems to be if the 1 is not
pressed within 1-2 secs this occurs. 
 
Any suggestions? I tried setting:
 
disconnect => *0
 
in features.conf in the hope this would solve it but no luck.
 
I am using Polycom SPIP 301 handsets and can't see anything obvious on
these either/
 
Thanks in advance for any help!
	
Kind regards

Jamie Heckford
Technical Consultant	
 	  
Interfuture Systems Ltd
Kemps Farm Business Park, London Road, Balcombe, West Sussex RH17 6JH
		
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