asterisk users - Jun 2006 - Asterisk queue log solution?

Hello -

I am working on creating an Asterisk call center queueing application which
will be an addition to our hosted services product.
I currently have the functionality I need developed within Asterisk, but am
falling short on finding a solution to provide the customer with a user
interface into their queue statistics.

I have evaluated queue-metrics and Asterisk-Guru's queue statistics
solutions, but both fall short on my needs (which on the surface, appear
simple).

We plan to provide call center functionality via agents logging into a queue
using the CallBackAgentLogin function of Asterisk.

The hierarchy of our service will be:

- ITSP - Us
- Tenant - Customer
- Agent - Customer agent who will answer ingress queue calls.

I would like to use/develop an application that allows the following:

- The customer to login to a web portal (unique to their tenant)
- The customer is able to see the basic call metrics parsed from the
queue.log file (which can either be parsed locally or from a remote server)
- The customer is able to view available agents and current queue stats
(which is parsed from data retrieved by connecting to the AGI)

I would really prefer to use an open-source solution, or a commercial
solution that offers me the code and the flexibility to manipulate the code
on a need to basis.

Questions:

Does a solution exist that I am overlooking that may provide the
functionality I am after?
Is there a developer out there who we could contract to assist in creating
this application?

Thanks for your time and advice.

/Chris
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> Does a solution exist that I am overlooking that may provide the
> functionality I am after?
I don't understand why Queue-Metrics will not do what you need?   We
run it and it does everything you just said you wanted to do.

> I would really prefer to use an open-source solution, or a commercial 
> solution that offers me the code and the flexibility to manipulate the 
> code on a need to basis.
>
> Questions:
>
> Does a solution exist that I am overlooking that may provide the 
> functionality I am after?
> Is there a developer out there who we could contract to assist in 
> creating this application?
>
> Thanks for your time and advice.
>
> /Chris

Hey Chris!
I'm in the process of writing a GPL compliant Queue Analyzer into 
PhoneCALL - but can also run outside of it, independantly.
My clients are also asking for more information & detailed reports, and 
couldn't find an open-source solution to help fill the need.
I'm waiting to get this done in about 2-3 weeks.

I'd love to have more testers & gain input on the effort.
Give me a email and/or call if interested!
I'll be coding this anyway for my clients (payment is already taken care 
of) - so all you would have to bring to the table is criticism!  ;-)  *JK*


Dustin Wildes
VecSector, LLC
email:  dustin@vecsector.com
1.912.422.7082 x101