search for: callbackagentlogin

Hello everyone! I am currently in the middle of writing an article on converting from AgentCallbackLogin() dialplan application (which is deprecated as of 1.4, and removed in the 1.6.x series of Asterisk) to using the AddQueueMember(), and other dialplan based methods of performing the same functionality. However, after looking at the AgentCallbackLogin() application, it seems there is a

...tomer with a user interface into their queue statistics. I have evaluated queue-metrics and Asterisk-Guru's queue statistics solutions, but both fall short on my needs (which on the surface, appear simple). We plan to provide call center functionality via agents logging into a queue using the CallBackAgentLogin function of Asterisk. The hierarchy of our service will be: - ITSP - Us - Tenant - Customer - Agent - Customer agent who will answer ingress queue calls. I would like to use/develop an application that allows the following: - The customer to login to a web portal (unique to their tenant) - The...