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298964
2006 Apr 21
1
roundrobin strategy in queues not working as described?
I have set up an operator queue for our receptionist.
That way, if she takes a break or is out, by logging out of the queue,
calls to the "Operator" can be handled by other agents.
I have set strategy = roundrobin in queues.conf.
According to "the book" ATFoT, roundrobin always starts with the first
agent in the queue. This is the desired result. I want all calls to
start