asterisk users - Apr 2006 - Agent with multiple phones in multiple queues

Hey Everyone,

I have a fairly simple question I guess, though I currently don't know
how to solve it.
At the moment every Agent in a queue has 2 Phones, a PSTN and a SIP Phone.
How would I be able to limit calls to an agent, that if he has a caller
on one phone and another call is forwarded into the queue, this agent is
"busy"?

Some Agents are also in two or more queues,
so the phones of the Agent shouldn't be ringing
when he/she is already on one of these phones.

Thanks
Kristian Marcroft

If the agent logs in as an agent thast is a member of the queue, then if
that agent is in multple queues they will only get one call at a time,
regardless or how many queues they are members of. (I hope you were able
to follow  that!!)

In regards to the two phones.

1	WHY?!
2	DO both devices conect to Asterisk, and if so WHY two phones?
3	Why PSTN and SIP?
4	Did I ask you about why you have two phones???

Alex
> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com 
> [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> Kristian Marcroft
> Sent: Tuesday, April 11, 2006 11:07 AM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] Agent with multiple phones in 
> multiple queues
> 
> Hey Everyone,
> 
> I have a fairly simple question I guess, though I currently 
> don't know how to solve it.
> At the moment every Agent in a queue has 2 Phones, a PSTN and 
> a SIP Phone.
> How would I be able to limit calls to an agent, that if he 
> has a caller on one phone and another call is forwarded into 
> the queue, this agent is "busy"?
> 
> Some Agents are also in two or more queues, so the phones of 
> the Agent shouldn't be ringing when he/she is already on one 
> of these phones.
> 
> Thanks
> Kristian Marcroft
> 
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