similar to: Need help implementing call center featuresofAsterisk

Hi there! Is there anyone out there using gnudialer? I tried vicidial but couldn't get it to work (does vicidial support SIP trunks anyways?). Gnudialer seems to be simpler, though their web interface needs a little work (version 2.0seems like a step in the right direction but it isn't out yet). How do you register an agent? The documentation is lacking... Jesus Mogollon

hi we need a predictive dialer which can be used with asterisk software. Is it possible? Bye Owais Bin Zuber --------------------------------- Do you Yahoo!? Yahoo! Search - Find what you’re looking for faster. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040310/a49a4b5c/attachment.htm

hello all, I am looking for an implementation of a 10 man call center. low cost license or GPL will be preferred. I will be glad for your help. Regards -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160622/8e2e5ab8/attachment.html>

I am using Asterisk with Connect.VoicePulse. Of late, we are getting too many congestion errors. Chris Icide has helped me before in setting up the server. He has done a wonderful job. It has worked very well until about 2 months ago. Now I need some help to fix this issue. I appreciate the help. Sincerely, Naren Koka (480) 829-0479

I know this question has been asked a lot before, but please I would like to know from personal experience. I'm looking to use Asterisk in a call center environment, where most of the calls will be outbound calls. They will have at start 100 agents. I have looked at vicidial and looks promising, however I would like to hear from users what they use and how they like it compared to other

Hi All; I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way: 1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information? 2) If I can create skill groups and then the agent will login to this skill group. 3) What about reporting to check the call center performance?

Hello! I was curious to know if anyone out there had used Asterisk for voice broadcasting. We have a proprietary dialer that can do it, and we are using Global Connect - www.gc1.com <http://www.gc1.com/> - for some voice broadcasting campaigns. However I'd like to see if I could use Asterisk, possibly with Vicidial or gnuDialer, to do voice broadcasting. Essentially I'd have

Hi Tilghman! &nbsp; &gt; Clearly, you missed the point.&nbsp; Since there is a FREE predictive dialer out &gt; there, and your product costs something, you are not the world's cheapest &gt; predictive dialer.&nbsp; I respect your wording and the way you or other people think on the list about difference between cheapest and free predictive dialer. &nbsp; Surely

Hello everybody, I'm installing an Asterisk 1.2.7.1 with GNUDialer 0.98-puff18. It also has zaptel from CVS. My FXO is an X100P Clone. The agents from GNUDialer log ok, and everything is fine until the GNUDialer makes a call, as soon as it engages (the phone starts to ring) asterisk crashes with these messages: > Channel Zap/1-1 was answered. -- Executing

Does anyone have any experience using asterisk with an external predicitve dialer, like MediaTel? Specifically: The predictive dialer dials out over T1 circuits. It connects to asterisk via amphenol cable from an fxs card in the dialer to asterisk with a tdm2406 fxo card. In the analog world, the dialer dials out through the t1 circuit, and the fxs card is plugged into a 66 block so the

HI all: Iam planning to use my asterisk box as callcenter?,any one can advice me with the best callcenter open source program based on asterisk . ? Any help will be apreciated. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100307/116f1b75/attachment.htm

Hi Bilal, if you're looking for Asterisk, CRM and even Google Contacts integration, do check out Aptus FonB (www.aptus.com). I believe that's the exact solution you're looking for. Br, Maax __________________________________________________________________ Hi; I used vicidial for call center and I would like to try elastix. Can someone advise about the advantages? Does Elastix

Hello, We've released another update to our VICIDIAL/astGUIclient call center suite: 2.0.5 http://astguiclient.sf.net/ The call center suite client applications run on most modern web browsers on almost any GUI-capable operating system, and it includes the VICIDIAL call center suite. This package is free and AGPLv2. This package is geared towards Asterisk installations with SIP,IAX or Zap

Hi; I used vicidial for call center and I would like to try elastix. Can someone advise about the advantages? Does Elastix has a screen for the agent to login/logout from their PC and deal with the inbound/outbound calls and Integrated with the CRM? Regards Bilal

Hey; I figured I would ask here as I seem to get better results. I am using the voip.ms <http://voip.ms/> VoIP service. I have no problem configuring my Asterisk server 1.8x to dial out with my Softphone. HOWEVER, for some reason, I cannot get inbound. All that I hear is a busy signal. I know this is not much for you folks to go on, but what would be a good place to start

Hi, I'm helping out with a political campaign and would like to use asterisk to blast out about 200,000 calls with a short message from the candidate. Provider: I'm thinking voipjet may be a good solution? Hardware setup: I will have access to several T-1 lines so I would just want to set up the dialers to limit the number of concurrent calls and so forth. I found teleyapper on

Except that mixmonitor still has a bug in it. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Kevin P. Fleming Sent: Wednesday, April 12, 2006 11:45 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] call center running Asterisk -sound quality-critical! Matt Roth

Hello, I''m trying to get lossless VoIP traffic over my 3000k/500k ADSL line. Shaping outgoing traffic is no problem: I set total ceil for outgiong device (ppp0) to 450kbit and put VoIP into highest prio class. Even during full upload the voice is clean on the other end. Now I tried to get the same result for incoming data. I attached HTB to eth1 where the incoming voip traffic is

Hi, Any of you have any experience with SIP softphone dialler that capable of local recording? (recording to files in harddrive) So far I only know eyeBeam and Express talk. eyebeam fine but there are known error with recording. Express talk recording looks ok, but sometime it doesn't have incoming voice with *. Cheers Benni-

Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and installed it previously and had it working for home usage and for simply playing around. My background however is with Cisco CallManager, Cisco IPCCX for call centers as