Does anyone know of a way to specify what extension is dialed when 0 is pressed in the voicemail system. I have a situation where there is more than one secretary and they want the 0 to redirect to the appropriate secretary for the two groups of people. So an example would be: 555-1234 -> voicemail -> Secretary 1 555-1235 -> voicemail -> Secretary 2 Any help would be greatly appreciated.
Paul Tinsley wrote:> Does anyone know of a way to specify what extension is dialed when 0 is > pressed in the voicemail system. I have a situation where there is more > than one secretary and they want the 0 to redirect to the appropriate > secretary for the two groups of people. > So an example would be: > 555-1234 -> voicemail -> Secretary 1 > 555-1235 -> voicemail -> Secretary 2 >You will need to set up two contexts for your phones. If someone dials someone who should reach secretary 1 when they 0 out of voicemail, then send them to context1. For secretary 2, send them to context2. [desks] exten => 5551234,1,GoTo(context1,5551234,1) exten => 5551235,1,GoTo(context2,5551235,1) [context1] exten => 5551234,3,Dial(Zap/10,18,t) exten => 5551234,4,Voicemail,us5551234 exten => 5551234,104,Voicemail,b5551234 exten => o,1,dial(secretary1) [context2] exten => 5551235,3,Dial(Zap/11,18,t) exten => 5551235,4,Voicemail,us5551235 exten => 5551235,104,Voicemail,b5551235 exten => o,1,dial(secretary2) Don Pobanz
pdhales@optusnet.com.au
2006-Feb-21 15:09 UTC
[Asterisk-Users] Voicemail 0 for operator call routing
It's the 'o' extension in your context that hits the voicemail. (thats a lower case o not a zero) PaulH ----- Original Message ----- From: "Paul Tinsley" <pdt@jackhammer.org> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Wednesday, February 22, 2006 3:19 AM Subject: [Asterisk-Users] Voicemail 0 for operator call routing> Does anyone know of a way to specify what extension is dialed when 0 is > pressed in the voicemail system. I have a situation where there is more > than one secretary and they want the 0 to redirect to the appropriate > secretary for the two groups of people. > > So an example would be: > 555-1234 -> voicemail -> Secretary 1 > 555-1235 -> voicemail -> Secretary 2 > > Any help would be greatly appreciated. > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Thats what I was afraid of ;) I was hoping someone would have some magical solution that was easier like an undocumented feature of voicemail that would let me set the operator extension... Never hurts to ask. Don Pobanz wrote:> Paul Tinsley wrote: > >> Does anyone know of a way to specify what extension is dialed when 0 >> is pressed in the voicemail system. I have a situation where there >> is more than one secretary and they want the 0 to redirect to the >> appropriate secretary for the two groups of people. >> So an example would be: >> 555-1234 -> voicemail -> Secretary 1 >> 555-1235 -> voicemail -> Secretary 2 >> > > You will need to set up two contexts for your phones. If someone dials > someone who should reach secretary 1 when they 0 out of voicemail, > then send them to context1. For secretary 2, send them to context2. > > > [desks] > exten => 5551234,1,GoTo(context1,5551234,1) > exten => 5551235,1,GoTo(context2,5551235,1) > > [context1] > exten => 5551234,3,Dial(Zap/10,18,t) > exten => 5551234,4,Voicemail,us5551234 > exten => 5551234,104,Voicemail,b5551234 > > exten => o,1,dial(secretary1) > > [context2] > exten => 5551235,3,Dial(Zap/11,18,t) > exten => 5551235,4,Voicemail,us5551235 > exten => 5551235,104,Voicemail,b5551235 > > exten => o,1,dial(secretary2) > > Don Pobanz > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Paul Tinsley wrote:> Does anyone know of a way to specify what extension is dialed when 0 > is pressed in the voicemail system. I have a situation where there is > more than one secretary and they want the 0 to redirect to the > appropriate secretary for the two groups of people. > So an example would be: > 555-1234 -> voicemail -> Secretary 1 > 555-1235 -> voicemail -> Secretary 2 > > Any help would be greatly appreciated. > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-usersYou can set up a db value for each extension as to what secretary group they belong to. When someone 0's out, have the secretary key looked up and then dialed, if no value is found have it dial a default secretary. Bruce
broadbandvoice@comcast.net
2006-Apr-08 17:04 UTC
[Asterisk-Users] Voicemail 0 for operator call routing
Need to add context in the exten files, to differentiate between company A and company B -------------- Original message -------------- From: <pdhales@optusnet.com.au>> It's the 'o' extension in your context that hits the voicemail. > (thats a lower case o not a zero) > > PaulH > > ----- Original Message ----- > From: "Paul Tinsley" > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > > Sent: Wednesday, February 22, 2006 3:19 AM > Subject: [Asterisk-Users] Voicemail 0 for operator call routing > > > > Does anyone know of a way to specify what extension is dialed when 0 is > > pressed in the voicemail system. I have a situation where there is more > > than one secretary and they want the 0 to redirect to the appropriate > > secretary for the two groups of people. > > > > So an example would be: > > 555-1234 -> voicemail -> Secretary 1 > > 555-1235 -> voicemail -> Secretary 2 > > > > Any help would be greatly appreciated. > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060408/c1ece249/attachment.htm