Dave Wise
2005-Oct-13 09:11 UTC
[Asterisk-Users] PRI calls to Automated Attendants Dropped
I have 2 * boxes. 1 has 2 PRI's from the Telco, and a PRI to the 2nd * The other has ZAP channels to Channelbanks for endusers. If someone on the second box calls a Toll Free number (it probably doesn't matter that it is toll free) that is auto answered by an auto attendant (QVC, a Bank, the Airlines, Credit Card Companies....) then the call gets dropped with in a couple of seconds of placing the call (the auto attendant barely gets started). Has anyone ever heard of this? I heard of people not hearing the auto attendant on some systems (not asterisk) because the channel isn't cleared or accepted (some sort of signaling related to these auto attendants). (maybe the same signaling that shuts off the audio on some PBX's is hanging up the *???). Any ideas/solutions?
Gary Reuter
2005-Oct-13 09:18 UTC
[Asterisk-Users] PRI calls to Automated Attendants Dropped
Sounds similar to a problem I've seen with a slightly different setup.... Calls to certain AA/PBXs were not passing progress information beyond 10 seconds into the call. Can you check your logs for the exact amount of time after the setup that the call gets dropped? I'm guessing you'll see 10 or 11 seconds for most calls. The work-around is to make the asterisk box doing the relaying Answer() the calls before doing the outbound Dial(). On 10/13/05, Dave Wise <asterisk@agcllc.net> wrote:> > I have 2 * boxes. > 1 has 2 PRI's from the Telco, and a PRI to the 2nd * > The other has ZAP channels to Channelbanks for endusers. > > If someone on the second box calls a Toll Free number (it probably > doesn't matter that it is toll free) that is auto answered by an auto > attendant (QVC, a Bank, the Airlines, Credit Card Companies....) then > the call gets dropped with in a couple of seconds of placing the call > (the auto attendant barely gets started). Has anyone ever heard of > this? I heard of people not hearing the auto attendant on some systems > (not asterisk) because the channel isn't cleared or accepted (some sort > of signaling related to these auto attendants). (maybe the same > signaling that shuts off the audio on some PBX's is hanging up the > *???). Any ideas/solutions? > > > > > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com <http://Easynews.com>-- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20051013/4543c060/attachment.htm
Kris Boutilier
2005-Oct-13 09:41 UTC
[Asterisk-Users] PRI calls to Automated Attendants Dropped
FYI, this is a bug that has been patched in cvs-head - see http://bugs.digium.com/view.php?id=4468> -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Gary Reuter Sent: Thursday, October 13, 2005 9:19 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] PRI calls to Automated Attendants Dropped Sounds similar to a problem I've seen with a slightly different setup.... Calls to certain AA/PBXs were not passing progress information beyond 10 seconds into the call. Can you check your logs for the exact amount of time after the setup that the call gets dropped? I'm guessing you'll see 10 or 11 seconds for most calls. The work-around is to make the asterisk box doing the relaying Answer() the calls before doing the outbound Dial(). On 10/13/05, Dave Wise <asterisk@agcllc.net> wrote: I have 2 * boxes. 1 has 2 PRI's from the Telco, and a PRI to the 2nd * The other has ZAP channels to Channelbanks for endusers. If someone on the second box calls a Toll Free number (it probably doesn't matter that it is toll free) that is auto answered by an auto attendant (QVC, a Bank, the Airlines, Credit Card Companies....) then the call gets dropped with in a couple of seconds of placing the call (the auto attendant barely gets started). Has anyone ever heard of this? I heard of people not hearing the auto attendant on some systems (not asterisk) because the channel isn't cleared or accepted (some sort of signaling related to these auto attendants). (maybe the same signaling that shuts off the audio on some PBX's is hanging up the *???). Any ideas/solutions?