Florin Mandache
2005-Aug-23 14:03 UTC
[Asterisk-Users] WARRNING REGARDING Support from 2n.cz !!!!
Just a warring for everybody regarding this company. I emailed 2n.cz to buy 2 gateways to integrate 3g network and GSM with my asterisk box. They emailed me back to contact the local dealer for them. So I did and I bought the 3G analog gateway (bought from the local dealer) and BLUEVoice gateway(I bought it from a dealer in Serbia when I was there for a meeting) too. Having problems setting them up I was looking for the updates of the software (the software from the CD has HUGE bugs, and I even can't make it talk with the gateway in first place!). On their site to access the files u need to have an account, so I signed up, and after 12 hours someone from 2n.cz contacted me telling me to contact the reseller for the updates (the reseller doesn't have such section for updates AT ALL, or even news section regarding the updates!), so I have to keep look on the 2n.cz site, see if is any updates, and then to email the reseller and god know after how many days to receive the update! Also in the email I been told that IF I bought from them direct in the first place I was gain access to their support section (HELLO, I wanted to buy direct from them and they told me to buy from the distributor!!!). Checking their manual (from the cd) I found that they say:" ! Important ! The manufacturer constantly improves the firmware contained in the product. The ISP technology (In System Programming) used therein helps you load the latest version into the VoiceBlue gateway using a common PC anytime. For the latest firmware version including all necessary details see www.2n.cz and for instructions see the Firmware Upgrade section hereof. We recommend you to apply the latest version to avoid problems that have been eliminated and acquire new functions free of charge." So catch 21 !!!??!! So looks like I'm going to have hell getting updates for this products (which looks like don't even work properly!!!) So if you want hell support please go ahead and buy from 2n.cz! -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050823/df0bfb5e/attachment.htm
Boris Bakchiev
2005-Aug-23 14:36 UTC
[Asterisk-Users] WARRNING REGARDING Support from 2n.cz !!!!
2n also asked to buy from local distributor, and I'm glad they asked. Works out that here in Australia distributor had to get the units tested and certified for us to be able to use them. I just checked the 2n's site, all downloads are available without logon for VoiceBlue products.. What have you tried to download? Regards ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Florin Mandache Sent: Wednesday, August 24, 2005 7:04 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] WARRNING REGARDING Support from 2n.cz !!!! Importance: High Just a warring for everybody regarding this company. I emailed 2n.cz to buy 2 gateways to integrate 3g network and GSM with my asterisk box. They emailed me back to contact the local dealer for them. So I did and I bought the 3G analog gateway (bought from the local dealer) and BLUEVoice gateway(I bought it from a dealer in Serbia when I was there for a meeting) too. Having problems setting them up I was looking for the updates of the software (the software from the CD has HUGE bugs, and I even can't make it talk with the gateway in first place!). On their site to access the files u need to have an account, so I signed up, and after 12 hours someone from 2n.cz contacted me telling me to contact the reseller for the updates (the reseller doesn't have such section for updates AT ALL, or even news section regarding the updates!), so I have to keep look on the 2n.cz site, see if is any updates, and then to email the reseller and god know after how many days to receive the update! Also in the email I been told that IF I bought from them direct in the first place I was gain access to their support section (HELLO, I wanted to buy direct from them and they told me to buy from the distributor!!!). Checking their manual (from the cd) I found that they say:" ! Important ! The manufacturer constantly improves the firmware contained in the product. The ISP technology (In System Programming) used therein helps you load the latest version into the VoiceBlue gateway using a common PC anytime. For the latest firmware version including all necessary details see www.2n.cz and for instructions see the Firmware Upgrade section hereof. We recommend you to apply the latest version to avoid problems that have been eliminated and acquire new functions free of charge." So catch 21 !!!??!! So looks like I'm going to have hell getting updates for this products (which looks like don't even work properly!!!) So if you want hell support please go ahead and buy from 2n.cz! -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050823/e9c805da/attachment.htm
mastix
2005-Aug-24 02:19 UTC
[Asterisk-Users] RE: WARRNING REGARDING Support from 2n.cz !!!!
Dear Mr. Florin Mandache, thank you for becomming our customer. We will give you all tech support to solve issues you might have. During our email communication you have not mentioned anything about it, you just asked for access to the part of 2N web site, which is avaialble for 2N distributors only: http://www.2n.cz/index.phtml?l1=users&id=register& There is specifically written: " If you want to get access to the restricted content area, which is available to 2N distributors only, please fill in this Registration form. Since the regstration process is personally supervised, it may take up to 2 business days before your account gets activated. A successfull registration is always confirmed by an email message sent to the address you have provided in this form. If you are a new customer who is interested in our products, please fill in this form only. " I do appreciate you are our customer and we are ready to support you 100%. Kind regards _______________________________________ Petr Cernousek Business Director 2N Telekomunikace a. s. Modranska 621 143 01 Praha 4 Czech Republic tel. +420 261301501 fax +420 261301599 cell +420 605 221491 www.2n.cz
Jean-Denis Girard
2005-Aug-24 09:20 UTC
[Asterisk-Users] WARRNING REGARDING Support from 2n.cz !!!!
Florin Mandache a ?crit :> Just a warring for everybody regarding this company.Just wanted to say that I had a different experience: I bought two Voiceblue (one 3 months ago, one last month), directly from 2N and I'm very pleased with both the product and service. Concerning support, I only had one small detail to check with tech support and they were very reponsive. So I'm a happy customer from 2N, and would certainly recommend it from my own experience. Thanks, -- Jean-Denis Girard SysNux Syst?mes Linux en Polyn?sie fran?aise http://www.sysnux.pf/ T?l: +689 483 527 / GSM: +689 797 527