Michael D Schelin
2005-Jul-19 11:59 UTC
[Asterisk-Users] Re: So you all think VoIP sypply is warm andfuzzy
After an extensive conversation with Mediatrx 's sales department , I stand corrected and so does the salesman who spoke to me. My apologies to Voip Supply. I understand now you never knew about the CD. Garrett Smith wrote:> I though I would post an update for everyone on what DOES and DOES NOT > come with every Mediatrix product. > > > > Every Mediatrix product, EXCEPT the 2102 comes with a CD. The 2102 > does not come with a CD. > > > > As per Michael in the Mediatrix Sales Department, the CD and > provisioning tool is a separate part number that needs to be requested > at the time of purchase, and ordered in addition to the unit. Because > this is a service provider unit, Mediatrix and their distributors DO > NOT include the CD and PROVISIONING tool unless it is ordered. > > > > Why? Because once you get one CD there is no need to keep receiving > them, when ordering in bulk. > > > > So, if any of you plan to order the Mediatrix 2102 from anyone, make > sure you ask for the CD at the time of purchase. > > > > I would like to thank Mr. Schelin for bringing this to our attention > and we will be updating our site to prevent this sort of problem from > occurring again. > > > > If anyone has any further questions about the 2102, or how to order > one with or without the CD, please contact me offlist. > > > > Thanks! > > > > Garrett Smith > > <gsmith@voipsupply.com> > > 716-250-3408 Direct > > 716-903-9495 Cell > > > > ------------------------------------------------------------------------ > > *From:* asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] *On Behalf Of > *Michael D Schelin > *Sent:* Tuesday, July 19, 2005 1:35 PM > *To:* Mark Musone; Asterisk Users Mailing List - Non-Commercial Discussion > *Subject:* Re: [Asterisk-Users] Re: So you all think VoIP sypply is > warm andfuzzy > > > > Real scary .... whooooo > Don't bash my company. You've never used us. I test products for > deployment so my customers don't have to call in for help. When I have > to waste my time hunting down software then I get mad. Mediatrix has > been great about getting this software to me. There is a limited web > server built in to their products but you can not provision it without > their software. And the person who said this was not the correct forum > to complain to, your right. I'm sorry to all of you for informing you > about the business practices of a supplier. I believe now that someone > removed the standard provising cd that is shipped with every Mediatrix > product. So everyone, make sure you receive all that you've paid for. > > I'm ending this thread now. > > > Mark Musone wrote: > >..all i know is that if this guy is bitching about a non-existant CD > >and is unable to provision > >a simple VOIP device, then i would be terribly afraid of his companies > >technical ability for their actual VOIP service.. > > > >scary..a VOIP provider that can't even provide themselves... > > > > > > > >On 7/19/05, Jason Stewart <jstewart@rtl.org> <mailto:jstewart@rtl.org> wrote: > > > >>On 18/07/05 17:06 -0700, Michael D Schelin wrote: >> >> >> >>> I was waiting for everyone to reply so here is mine.. Check out the >>> >>> Mediatrix web site. There are no downloads or lists of resellers who might >>> >>> have this provisioning software that is normally included with purchase. >>> >>> You may be right that it is a refurb but every indication points that it >>> >>> is not. I have contacted both companies and I'm waiting for replys. I'm >>> >>> on the west coast and it took over 7 days to get here. I am a little >>> >>> pissed when all other ATA's are configurable from their built in web >>> >>> server. And Yes, I'm self serving as well as mostly everybody I've ran >>> >>> into in this business. This unit was purchased for testing. Because of >>> >>> the timezone problem, When I get the product from UPS it's too late to >>> >>> call Canada or FL. when all I need is a simple download to correct the >>> >>> problem. Is it too much to expect everything in the box when you purchase >>> >>> it? Or have a web site with these free included software so if this >>> >>> happens we don't wast our valuable time. By the way I did get an email >>> >>> from VOip Supply asking me to wait until morning so they could find the >>> >>> software. This is at 2:30 PST. This complaint was to hear from others >>> >>> about VoIP Supply and their business practices. I wanted to get feedback >>> >>> ether way, or maybe a contact name so I can get this paper weight working >>> >>> and tested. Has anyone used the 2102? Please let me know. >>> >>> >>> >>> >>> >>Obviously you have a misunderstanding. Why not assume that there is a >> >>misunderstanding, with voipsupply then work from there instead of >> >>dumping your anger out on all of us? >> >> >> >>I don't doubt that there is a CD or there was once a CD that shipped >> >>with the 2102, but - According to the Medaitrix Web Site... >> >> >> >> >> >>--- Copy and paste from mediatrix web site --- >> >>With the Mediatrix 2102, service providers get the product >> >>characteristics allowing them to successfully deploy residential IP >> >>telephony applications. The Mediatrix 2102 provides a web interface, >> >>giving users a convenient access to the unit for initial set-up. The >> >>Mediatrix 2102 can auto-provision by fetching its encrypted >> >>configuration file from a TFTP or HTTP server making installation >> >>transparent to end-users. To further facilitate deployments, factory >> >>loaded configurations are possible. Automatic firmware and >> >>configuration file downloads ensure that the 2102 is always >> >>up-to-date. >> >>--- end --- >> >> >> >>You are supposed to use a web interface for initial set up. >> >> >> >>Jason >> >>_______________________________________________ >> >>Asterisk-Users mailing list >> >>Asterisk-Users@lists.digium.com <mailto:Asterisk-Users@lists.digium.com> >> >>http://lists.digium.com/mailman/listinfo/asterisk-users >> >>To UNSUBSCRIBE or update options visit: >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> >> >> >_______________________________________________ > >Asterisk-Users mailing list > >Asterisk-Users@lists.digium.com <mailto:Asterisk-Users@lists.digium.com> > >http://lists.digium.com/mailman/listinfo/asterisk-users > >To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > >-------------- next part -------------- An HTML attachment was scrubbed... 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Mark Musone
2005-Jul-19 19:55 UTC
[Asterisk-Users] Re: So you all think VoIP sypply is warm andfuzzy
Good thing you wasted everyones time here in your tiraid instead of having an intelligent conversation with your vendors in the first place. On 7/19/05, Michael D Schelin <mike@shelcomm.com> wrote:> After an extensive conversation with Mediatrx 's sales department , I stand > corrected and so does the salesman who spoke to me. My apologies to Voip > Supply. I understand now you never knew about the CD. > > Garrett Smith wrote: > > > > I though I would post an update for everyone on what DOES and DOES NOT come > with every Mediatrix product. > > > > Every Mediatrix product, EXCEPT the 2102 comes with a CD. The 2102 does not > come with a CD. > > > > As per Michael in the Mediatrix Sales Department, the CD and provisioning > tool is a separate part number that needs to be requested at the time of > purchase, and ordered in addition to the unit. Because this is a service > provider unit, Mediatrix and their distributors DO NOT include the CD and > PROVISIONING tool unless it is ordered. > > > > Why? Because once you get one CD there is no need to keep receiving them, > when ordering in bulk. > > > > So, if any of you plan to order the Mediatrix 2102 from anyone, make sure > you ask for the CD at the time of purchase. > > > > I would like to thank Mr. Schelin for bringing this to our attention and we > will be updating our site to prevent this sort of problem from occurring > again. > > > > If anyone has any further questions about the 2102, or how to order one with > or without the CD, please contact me offlist. > > > > Thanks! > > > > > Garrett Smith > > <gsmith@voipsupply.com> > > 716-250-3408 Direct > > 716-903-9495 Cell > > > ________________________________ > > > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf > Of Michael D Schelin > Sent: Tuesday, July 19, 2005 1:35 PM > To: Mark Musone; Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Re: So you all think VoIP sypply is warm > andfuzzy > > > > Real scary .... whooooo > Don't bash my company. You've never used us. I test products for deployment > so my customers don't have to call in for help. When I have to waste my time > hunting down software then I get mad. Mediatrix has been great about getting > this software to me. There is a limited web server built in to their > products but you can not provision it without their software. And the person > who said this was not the correct forum to complain to, your right. I'm > sorry to all of you for informing you about the business practices of a > supplier. I believe now that someone removed the standard provising cd that > is shipped with every Mediatrix product. So everyone, make sure you receive > all that you've paid for. > > I'm ending this thread now. > > > Mark Musone wrote: ..all i know is that if this guy is bitching about a > non-existant CD > and is unable to provision > a simple VOIP device, then i would be terribly afraid of his companies > technical ability for their actual VOIP service.. > > scary..a VOIP provider that can't even provide themselves... > > > > On 7/19/05, Jason Stewart <jstewart@rtl.org> wrote: > > > On 18/07/05 17:06 -0700, Michael D Schelin wrote: > > I was waiting for everyone to reply so here is mine.. Check out the > Mediatrix web site. There are no downloads or lists of resellers who > might > have this provisioning software that is normally included with purchase. > You may be right that it is a refurb but every indication points that it > is not. I have contacted both companies and I'm waiting for replys. I'm > on the west coast and it took over 7 days to get here. I am a little > pissed when all other ATA's are configurable from their built in web > server. And Yes, I'm self serving as well as mostly everybody I've ran > into in this business. This unit was purchased for testing. Because of > the timezone problem, When I get the product from UPS it's too late to > call Canada or FL. when all I need is a simple download to correct the > problem. Is it too much to expect everything in the box when you > purchase > it? Or have a web site with these free included software so if this > happens we don't wast our valuable time. By the way I did get an email > from VOip Supply asking me to wait until morning so they could find the > software. This is at 2:30 PST. This complaint was to hear from others > about VoIP Supply and their business practices. I wanted to get feedback > ether way, or maybe a contact name so I can get this paper weight working > and tested. Has anyone used the 2102? Please let me know. > > > Obviously you have a misunderstanding. Why not assume that there is a > misunderstanding, with voipsupply then work from there instead of > dumping your anger out on all of us? > > I don't doubt that there is a CD or there was once a CD that shipped > with the 2102, but - According to the Medaitrix Web Site... > > > --- Copy and paste from mediatrix web site --- > With the Mediatrix 2102, service providers get the product > characteristics allowing them to successfully deploy residential IP > telephony applications. The Mediatrix 2102 provides a web interface, > giving users a convenient access to the unit for initial set-up. The > Mediatrix 2102 can auto-provision by fetching its encrypted > configuration file from a TFTP or HTTP server making installation > transparent to end-users. To further facilitate deployments, factory > loaded configurations are possible. Automatic firmware and > configuration file downloads ensure that the 2102 is always > up-to-date. > --- end --- > > You are supposed to use a web interface for initial set up. > > Jason > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > >